Assistant Manager Convenience Food

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location: 390 Queen's Quay West, Unit 110, Toronto, Ontario, M5V 3A6

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well®. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

SUMMARY:
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the Food department operations to ensure departmental and store objectives are achieved.

DUTIES & RESPONSIBILITIES:

• Operations
• Role models best practice customer service at Shoppers Drug Mart
• Manages the daily operational resources (human, physical, financial) of the Food department following the Store Standards
• In collaboration with FSM, set goals and objectives for the Food department
• Orders product and works with FSM to maintain balanced inventory
• Achieves and supports shrink initiatives, including rotating stock, removing discontinued product, and pricing strategy
• Works with FSM to ensure pricing and ticketing of merchandise is correct
• Ensures food safety standards are achieved
• Successfully completes and passes the foodwise handling certified course
• Ensures tasks get accomplished in a timely fashion

CUSTOMER SERVICE

• Ensures that exceptional customer service is provided beyond expectation, as outlined in operational procedures guidelines
• Assists FSM to ensure all product-related processes are implemented effectively
• Answers inquiries (ie. location of product, rain checks) and resolves customer complaints according to guidelines
• Demonstrates product knowledge and familiarity with location of products
• Empowers employees to ensure customer satisfaction
• Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)

MARKETING AND MERCHANDISING

• Spotlights new or exclusive products at daily huddles
• Assists the FSM in adherence to all marketing programs and initiatives, which may include:

• Retail price management
• Planograms, core programs, and merchandising techniques
• Flyer implementation and local advertising initiatives
• Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
• Creates and maintains proper displays to reflect seasonal/promotional programs and ensures value events are set-up and taken down according to schedule
• Maintains store image standards as outlined in Operating Standards
• Orders stock in absence of FSM

HUMAN RESOURCES

• Assists in the hiring process for Food department (recommends to FSM and/or Associate)
• Ensures employees are properly trained in all aspects of their role and provides on-going coaching and instructions
• Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM
• Complies with employment legislation
• Ensures employees comply with all policies and procedures
• Works with the FSM on scheduling needs for the department
• Supports the FSM/Associate as required with WFM processes including (but not limited to) review, editing and authorizing Timesheets, Schedule modifications and approving time-off requests

FINANCE

• Assists in achieving projected sales growth targets
• Assists in reduction of shrink and damages

GENERAL

• Complies with all health and safety regulations
• Complies with all store policies and procedures
• Performs other responsibilities as assigned by FSM and/or Associate
• Maintains confidentiality in all manners pertaining to Shoppers Drug Mart Franchised business and its operation
• Ensures Store Standards are followed
• Complies with loss prevention policies and procedures and ensures they are executed in the department

MANAGEMENT/SUPERVISION/LEADERSHIP SKILLS REQUIRED

• Provides support to all department employees and other non-Rx parties within the store, as required
• Provides direction under the guidance of the FSM

QUALIFICATIONS

• Planning, Judgement and Decision Making
• Independent thinking and decision making – Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
• Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
• Planning and preparation for Inventory management
• Monitor service levels on SKUs to control inventory
• Identify overstock and develop a clearance strategy
• Identify and recognize superior performance of employees
• Work with FSM to create in-store training program for employees
• Work with FSM to achieve financial goals for the business
• Use judgment and decision making skills to control expenses

EXPERIENCE

• Previous retail work experience specific to produce, cold deli, hot deli and/or meat
• Experience in a fresh retail department including knowledge of purchasing, pricing and financial analysis
• Knowledge of applicable legislation as it pertains to the retail food industry, i.e. Food Premises Regulation (food safety), Occupational Health and Safety Act and Regulations, etc.
• Has demonstrated ability to drive the business and lead by example
• Supports all Corporate programs within the business
• Ability to prioritize activities quickly in response to changing initiatives
• Must work effectively with all Employees and management teams
• Superior interpersonal and coaching skills
• Supervisory experience
• Superior interpersonal skills
• Efficient time management ability
• Financial analysis ability
• Strong verbal and written communication skills
• Effective organization and planning skills
• Computer literacy
• Commitment to providing exceptional customer service

WORKING CONDITIONS

• Ability to work flexible shifts which may include nights and weekends

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds
• Ability to climb ladder

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

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Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

Employment Type: Full time

Type of Role: Regular

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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