AddressFull job description
Purpose:
The York University School of Continuing Studies (the School) is a diverse community of learning united by a shared sense of purpose: Achieving personal and professional growth in a rapidly changing career and educational landscape. Our ability to offer accelerated, accessible, and innovative programs that prepare our students to adapt and lead in response to this change has made us the fastest-growing school in Canada. Codesigned and delivered by senior industry leaders, our professional programs feature experiential education methods that help students develop career-specific technical skills and robust cross-functional expertise. The School is also home to the international award-winning York University English Language Institute, one of the largest language institutes in Canada. Our students come from around the world to pursue English-language proficiency and achieve their academic goals. Reporting to the Executive Director, Operations and Administration, the Associate Director, Student Services, is responsible for providing leadership and strategy for services that facilitate a positive student experience, through effective transition, retention, engagement, and student success. The Associate Director is accountable for admissions, advising, registrations, and all registrar functions on behalf of the School, Student Services (including Student Success), Career Services, and the management of staff associated with these areas, as well as the efficient, effective, and innovative delivery of non-academic student services. The Associate Director is a key member of the Operations and Administration's management team and participates in and manages the development of the Student Services strategic and operational plans and leads regular check point meetings of the Student Services team. This role is responsible for the significant strategic and transformational activities in their area as well as the operational effectiveness of Student Services.
Education:
A university degree in a relevant area is required: a Business Administration-related, or ESL-related, degree. Professional training in business administration and organizational methods.
Experience:
7+ years' experience in leading a student registration team, student/member experience, and/or a program-related team, preferably in the higher education sector. Experience of management in a unionized environment. Familiarity with up-to-date policies and procedures focused on customer service within a multicultural environment would be an advantage. Proven expertise working with database systems.
Skills:
People and thought leadership.
Strategic thinking and business planning skills.
A high level of customer service skills and professionalism, effective administrative, team building, and coaching/training skills.
Highly adept at building business relationships between internal/external stakeholders.
Clear understanding of the international student market and student expectations.
Demonstrated experience with clients/students from other cultures and/or countries.
Negotiation skills, comprehensive understanding of the recruitment process, and requirements of international partners.
Critical attention to detail, demonstrated skill in report writing, proven ability to identify and analyze problems as well as develop and implement solutions, independent decision-making, effective oral and written communication skills.
Effective interpersonal skills. well-developed abilities conflict resolution and in selecting, mentoring, and supervising staff.
Good understanding of data usage and management and demonstrated experience in using technology to improve operational efficiency.
Team-based, inclusive work environment and collaborative, consultative approach.
Knowledge of the domestic organizations that act as 'feeders/recruiters' to YUELI and CPE programs.
Knowledgeable of all York University human resource related policies and practices
Knowledge of related collective agreement(s) and applying them appropriately in all situations related to managing staff.
Additional Notes:
There are no unusual physical or environmental demands while at York.
This position will require significant evening and weekend work as well as occasional domestic/international travel, as needed.
This position supervises other employees and makes recommendations that effect those supervised, such as hiring, firing, promotion, and/or discipline. This position has responsibility for management action under collective agreements (e.g., notice of job closure, grievances, performance issues, etc.).This position is responsible for the formulation of policy objectives and makes effective policy recommendations related to the development of administrative and academic programs, including recommendations that would impact on the staffing complement.
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.
The York University School of Continuing Studies (the School) is a diverse community of learning united by a shared sense of purpose: Achieving personal and professional growth in a rapidly changing career and educational landscape. Our ability to offer accelerated, accessible, and innovative programs that prepare our students to adapt and lead in response to this change has made us the fastest-growing school in Canada. Codesigned and delivered by senior industry leaders, our professional programs feature experiential education methods that help students develop career-specific technical skills and robust cross-functional expertise. The School is also home to the international award-winning York University English Language Institute, one of the largest language institutes in Canada. Our students come from around the world to pursue English-language proficiency and achieve their academic goals. Reporting to the Executive Director, Operations and Administration, the Associate Director, Student Services, is responsible for providing leadership and strategy for services that facilitate a positive student experience, through effective transition, retention, engagement, and student success. The Associate Director is accountable for admissions, advising, registrations, and all registrar functions on behalf of the School, Student Services (including Student Success), Career Services, and the management of staff associated with these areas, as well as the efficient, effective, and innovative delivery of non-academic student services. The Associate Director is a key member of the Operations and Administration's management team and participates in and manages the development of the Student Services strategic and operational plans and leads regular check point meetings of the Student Services team. This role is responsible for the significant strategic and transformational activities in their area as well as the operational effectiveness of Student Services.
Education:
A university degree in a relevant area is required: a Business Administration-related, or ESL-related, degree. Professional training in business administration and organizational methods.
Experience:
7+ years' experience in leading a student registration team, student/member experience, and/or a program-related team, preferably in the higher education sector. Experience of management in a unionized environment. Familiarity with up-to-date policies and procedures focused on customer service within a multicultural environment would be an advantage. Proven expertise working with database systems.
Skills:
People and thought leadership.
Strategic thinking and business planning skills.
A high level of customer service skills and professionalism, effective administrative, team building, and coaching/training skills.
Highly adept at building business relationships between internal/external stakeholders.
Clear understanding of the international student market and student expectations.
Demonstrated experience with clients/students from other cultures and/or countries.
Negotiation skills, comprehensive understanding of the recruitment process, and requirements of international partners.
Critical attention to detail, demonstrated skill in report writing, proven ability to identify and analyze problems as well as develop and implement solutions, independent decision-making, effective oral and written communication skills.
Effective interpersonal skills. well-developed abilities conflict resolution and in selecting, mentoring, and supervising staff.
Good understanding of data usage and management and demonstrated experience in using technology to improve operational efficiency.
Team-based, inclusive work environment and collaborative, consultative approach.
Knowledge of the domestic organizations that act as 'feeders/recruiters' to YUELI and CPE programs.
Knowledgeable of all York University human resource related policies and practices
Knowledge of related collective agreement(s) and applying them appropriately in all situations related to managing staff.
Additional Notes:
There are no unusual physical or environmental demands while at York.
This position will require significant evening and weekend work as well as occasional domestic/international travel, as needed.
This position supervises other employees and makes recommendations that effect those supervised, such as hiring, firing, promotion, and/or discipline. This position has responsibility for management action under collective agreements (e.g., notice of job closure, grievances, performance issues, etc.).This position is responsible for the formulation of policy objectives and makes effective policy recommendations related to the development of administrative and academic programs, including recommendations that would impact on the staffing complement.
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
- Compensation:
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.
