Address
Form of workFull job description
Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.
We are looking for motivated, enthusiastic team players with great customer service skills to provide dedicated technical support for Yardi’s Client Services team!
What you will do
Under the direction of the Team Leader or Manager, performs product implementation and conversion services for assigned clients, including analyzing operational needs and determining initial system configuration
Assists with data mapping and conversion, and user training.
Utilizes internal sources to research, analyze, and work towards resolution of software functionality and reporting problems; stays on top of cases and tasks; identifies and verbalizes roadblocks
Assists with continued software integrations, maintenance, and updates in collaboration with clients
Completes assigned learning plan for the product supported.
Communicates product features and best practices relevant to clients in the application of Yardi products
With input from the Team Leader or Manager, responds to typical product questions, identifies when client issues require escalation and determines the appropriate support resources for problem resolution
Collaborates with internal teams to meet client needs and maintain high-level customer service standards
Identifies ancillary products and services that align with client business and operational needs and goals
Seeks opportunities to learn more about the products and industries Yardi serves
Performs other Yardi duties as assigned
What you need to have
Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience
Ability to learn new concepts and Yardi programs
Strong written and oral communication skills
Good interpersonal skills
Client-centered commitment and focus
Critical thinking and problem-solving skills
Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients
Proficiency with Microsoft 365 desktop applications
Ability to work at assigned office location
Schedule flexibility to support superlative customer service in response to client needs
Attend meetings and perform tasks for extended periods on a computer
Regular attendance and a regular work schedule are essential functions of this job
What would be helpful to have
Experience professionally serving customers in a technical support, sales, or retail service role
Understanding of the property management or relevant Yardi supported industry and industry best practices
Working knowledge of accounting practices
Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language
What you get as a Yardi Employee
A great place to work with fantastic people
Ability to learn new technology and develop professionally
Competitive compensation
Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, profit sharing, life insurance, and more!
At Yardi, we’ve created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
Yardi is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise if you require accommodation at any stage of the recruitment process.
Email your resume to Saskatoon.CSDcareers@yardi.com to introduce yourself.
LOCATION
Saskatoon, SK
BUSINESS UNIT
Residential
DEPARTMENT
Client Services
EMPLOYMENT TYPE
Employee- Full Time
We are looking for motivated, enthusiastic team players with great customer service skills to provide dedicated technical support for Yardi’s Client Services team!
What you will do
Under the direction of the Team Leader or Manager, performs product implementation and conversion services for assigned clients, including analyzing operational needs and determining initial system configuration
Assists with data mapping and conversion, and user training.
Utilizes internal sources to research, analyze, and work towards resolution of software functionality and reporting problems; stays on top of cases and tasks; identifies and verbalizes roadblocks
Assists with continued software integrations, maintenance, and updates in collaboration with clients
Completes assigned learning plan for the product supported.
Communicates product features and best practices relevant to clients in the application of Yardi products
With input from the Team Leader or Manager, responds to typical product questions, identifies when client issues require escalation and determines the appropriate support resources for problem resolution
Collaborates with internal teams to meet client needs and maintain high-level customer service standards
Identifies ancillary products and services that align with client business and operational needs and goals
Seeks opportunities to learn more about the products and industries Yardi serves
Performs other Yardi duties as assigned
What you need to have
Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience
Ability to learn new concepts and Yardi programs
Strong written and oral communication skills
Good interpersonal skills
Client-centered commitment and focus
Critical thinking and problem-solving skills
Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients
Proficiency with Microsoft 365 desktop applications
Ability to work at assigned office location
Schedule flexibility to support superlative customer service in response to client needs
Attend meetings and perform tasks for extended periods on a computer
Regular attendance and a regular work schedule are essential functions of this job
What would be helpful to have
Experience professionally serving customers in a technical support, sales, or retail service role
Understanding of the property management or relevant Yardi supported industry and industry best practices
Working knowledge of accounting practices
Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language
What you get as a Yardi Employee
A great place to work with fantastic people
Ability to learn new technology and develop professionally
Competitive compensation
Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, profit sharing, life insurance, and more!
At Yardi, we’ve created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
Yardi is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise if you require accommodation at any stage of the recruitment process.
Email your resume to Saskatoon.CSDcareers@yardi.com to introduce yourself.
LOCATION
Saskatoon, SK
BUSINESS UNIT
Residential
DEPARTMENT
Client Services
EMPLOYMENT TYPE
Employee- Full Time
