Audience & Donor Services Representative

The National Ballet of Canada is one of the most exciting, innovative arts institutions in Canada, and is regularly ranked among the top ten ballet companies in the world. Established by founder Celia Franca in 1951, The National Ballet of Canada presents a full range of traditional full-length classics and has been an innovative commissioner of new contemporary work by some of the most important choreographers and designers in the world.

The National Ballet of Canada, is looking for committed and enthusiastic part-time staff to work in the Call Centre and on-site Box Office within the Audience & Donor Services (ADS) Department beginning January 2023.

The ADS Department offers a dynamic experience within an exciting and fast-paced environment. This is a Part-Time, Seasonal position due to the nature of the work. The performance months (November, December, March and June) require 20 – 25 hours a week while the non-performance months require 15 - 20 hours a week. The contract runs until the end of the Ballet’s season, June 30, 2023, followed by the possibility of renewal which would start at the beginning of the next season, July 1, 2023.

If you are looking for a unique and lively role within the performing arts industry and have exceptional customer service skills, this may be the right fit for you!

Key Responsibilities

• Responsible for inbound phone sales which include processing ticket sales, In Studio classes, and subscription renewal calling
• Reception coverage; answer inquiries over the phone, on email and in person, greet guests and visitors, assist with deliveries, and other administrative duties as assigned
• Complete in-person transactions and provide patron services at the Box Office located at the Four Seasons Centre for the Performing Arts
• Administer membership renewal calls, as required
• Stay informed and knowledgeable in all aspects of The National Ballet of Canada including repertoire, events, membership, In Studio, policies and procedures
• Assist with patron inquiries and resolve any issues with professionalism over the phone, through email correspondence and in person
• Provide administrative support to the management team and assist with related processing, database maintenance and other administrative tasks
• Maintain a professional attitude and appearance while representing The National Ballet of Canada
• Required to stay current with legislative training, as it pertains to customer service (ie. AODA, Ontario Health and Safety Act)

Qualifications

• A minimum of 1 year experience in delivering a high level of customer service
• Excellent verbal and written communication skills
• Professional interpersonal skills
• Attention to detail
• Able to take initiative, learn quickly and adapt to changing demands
• Knowledge of Tessitura Ticketing Software is an asset
• A passion for the performing arts is an asset

Work Requirements

Performance Months (November, December, March and June):

• Weekday, evening, and weekend shifts as required
• Ability to work a minimum of 15 hours per week and up to 25 hours per week during peak business operations
• Operation Hours: 10:45am – 10:00pm, Monday to Saturday, 10:30am – 3:00pm Sunday
• Location: Call-Centre at The Walter Carsen Centre and the Box Office at the Four Seasons Centre for the Performing Arts

Non-Performance Months:

• Weekday, evening, and weekend shifts as required
• Ability to work a minimum of 15 hours per week and up to 20 hours per week
• Operation Hours: 10:45am – 5:00pm, Monday to Friday
• Location: Call-Centre at The Walter Carsen Centre (primary) and the Box Office at the Four Seasons Centre for the Performing Arts (as required)

Salary and Benefits:

• This is a unionized position with a starting pay of $17.18 per hour
• Complimentary and discounted tickets to performances
• After one full year of employment; Pay increase to $18.18 per hour, access to a Health Spending Account, and enrollment into company matching Retirement Savings Plan

Qualified candidates are to forward their resume and cover letter by no later than January 15, 2023. Resumes will be reviewed as soon as they are received. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Successful candidates will be subject to a criminal background check. The National Ballet of Canada recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. As such, an offer of employment shall be conditional on proof of full COVID-19 vaccination with a vaccine series approved by Health Canada or the World Health Organization.

The National Ballet of Canada is committed to fostering an inclusive, accessible, and equitable environment where employees feel valued and respected. We are committed to reflect the diversity of our community, our city and our country. We strive to ensure our recruitment and selection processes are bias-free. We welcome and encourage submissions from Indigenous, Black and People of Colour, the Deaf and disabled as well as individuals of all genders, cultures, ethnicities, sexual orientations, and abilities. We are committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.

Job Type: Part-time
Part-time hours: 15-25 per week

Salary: $17.18 per hour

Benefits:

• Employee assistance program
• Extended health care
• RRSP match

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
The National Ballet of Canada recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. As such, an offer of employment shall be conditional on proof of full COVID-19 vaccination.

Ability to commute/relocate:

• Toronto, ON M5V 3K4: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 1 year (preferred)

Shift availability:

• Day Shift (preferred)
• Night Shift (preferred)

Application deadline: 2023-01-15
Expected start date: 2023-01-30