AddressPosition Description
The position of Business Delivery Analyst (BDA) supports our Employee Financial Solutions organization and is focused on the Employment Verification Services (EVS) business. This position manages the delivery of new products and services and supports the ongoing operations and ensures that all systems and partner integrations are working seamlessly. This team supports goals that are critical to success of new functionality for our products, systems and processes and handles the organizational readiness for these products to ensure the organization and our customers are prepared.
Responsibilities
- Support the operations and service delivery model for Employment Verification
- Work with the business (Service, Operations, etc.) and our clients to understand the opportunities to improve our products and services and work with Development to determine how to address; partner with UX team on client review sessions
- Responsible for the quality implementation and set up of ADP’s EVS solution to meet client business requirements
- Serve as subject matter expert within business unit and provide guidance to continually improve client satisfaction and drive efficiency
- Partner with Program Manager on delivery of projects and provide input on key project deliverables including project plan, charter and rollout strategy
- Manage and resolve ongoing production support with our internal and external partners for the EVS business
- Participate and provide input in the organizational readiness plan including testing, communication, training and program expansion rollout
- Manage various accounts from project initiation to close by supporting the client through all phases of the implementation
- Maintain clients status in ADP systems and document stages of implementation from backlog to go-live
- Execute on tasks outlined in the project plan to ensure successful delivery of the project
- Collaborate/consult with management, internal/external clients and other relevant parties as required to review/update policies, Service Level Agreements and departmental procedures/systems and advocate adherence to them
- Manage business specific projects as assigned
- Performs other related duties as assigned
Preferred Qualifications
Education:
- BA degree preferred and/or equivalent experience and training
Experience:
- 2-5 years of related experience
- Fluent in French and English
Generic Skills:
- Strong analytical skills
- Effective oral and written communication skills
- Ability to work well in a team
- Strong organizational skills
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