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Purpose
Central Intake Services is the initial point of contact for the effective oversight and triage of all incidents or events being reported to Corporate Security Canada for investigation. The Investigative Assistant evaluates and actions incoming requests for service in an appropriate and efficient manner. This role is accountable for supporting the strategic priorities of Corporate Security's framework, including accountability for giving and seeking advice, guidance, and direction on a range of issues and initiatives and contributing to Corporate Security's high-performance culture.
Major Accountabilities
- Develop a knowledge base to identify criminal/fraud trends based on all incidents reported to Central Intake Services (CIS) and communicate them to the CIS team and Corporate Security department where appropriate.
- Develop and maintain a network of contacts within the bank and financial industry to ensure quick resolution of loss situations and to keep apprised of industry best practices in fraud trends.
- Assist in promoting continuous improvement of business processes and procedures by providing input and recommendations to the Manager/Senior Manager, Central Intake Services.
- Ensuring that standards, policies, and procedures are followed to support Corporate Security's framework.
- Proactively engage established intelligence sources, with the objective of advancing the development of investigation files initiated on behalf of the bank.
- Identify potential risk issues and communicate them to the Manager/Senior Manager, Central Intake Services (CIS) for assessment and instruction on the appropriate course of action.
- Retrieve documentation and prepare case files in support of matters for assignment to the individual units of Corporate Security
- Directly respond to requests for service in relation to low risk / complexity events
- Provide support to Scotiabank business lines and partners in the identification of and recovery of loss events
- Develop and maintain high standards of case management file documentation and data entry to support reporting within and external to Corporate Security.
- Comply with legal and regulatory requirements globally at the direction of the CIS Manager/ Senior Manager.
- Participate and assist in appropriate training.
- Promote a team environment and fostering a spirit that enhances both team and individual performance.
- Provide effective and relevant feedback for specific areas of standards, policies, and procedures used in daily department operations and promote inter-group reaction to unusual or rare events.
- Accountable for ensuring that all incidents and events reported to Corporate Security are evaluated, prioritized, and managed appropriately.
- Establish a two-way working relationship with peers to solicit their views on potential changes affecting their work and the identification of continuous improvement opportunities
- Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Ensures adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Code of Conduct.
- Bilingual in French and English
- Working knowledge of investigative practices, methods, and enforcement strategies.
- Working knowledge of both criminal and civil processes and the rules surrounding the admissibility of evidence preferred but not required.
- Working knowledge of IT applications, systems, and security controls
- Working knowledge of Canadian Retail Banking products and services
- Working knowledge of Scotiabank subsidiaries and international holdings
- Proficient in Microsoft Outlook, Work, Excel, PowerPoint
- Industry standard credentials (CFE, CAMS, CFCI, etc.) an asset
- University/college courses in Criminology, Business, Law or equivalent training and experience is preferred.
- Prior experience within banking and/or the Corporate Security or other Financial Crime departments (or equivalent) of a Financial Institution is preferred.
- Prior experience in a fraud analysis or similar role is preferred
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
