AddressJoin a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important?
SUMMARY:
Maintain excellent customer service and checkout area for prompt and accurate processing of the customer’s order.
DUTIES & RESPONSIBILITIES:
CUSTOMER SERVICE
- Provides excellent customer service and positively engages with all customers
- Maintains a neat and organized checkout area
- Greets all customers and displays warm demeanor
- Accurately scans or enters product data
- Accurately accounts for cash and coupon, lottery, and PC Optimum
- Asks for customer’s PC Optimum Card during each transaction
- Answers inquiries regarding location of product, rain-checks, refunds, PC Optimum
- Ensures proper documentation completed with respect to customers receipt and return of goods
- Completes merchandising tasks as directed and maintains efficient flow of merchandise from backroom to sales floor
- Merchandises and maintains designated areas (i.e. facing, signing, labeling, etc)
- Advises appropriate person regarding stock outs/shortages
- Performs stock counts and orders for designated areas
- Ensures loss prevention Standards are followed
- Controls cash, lottery, and stamp inventory in accordance with prescribed cash handling policies and procedures
- Maintains proper security of cash and merchandise
- Presents proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Ensures the standards of housekeeping and image are maintained
- Perform other duties as required
- Completes all training and new initiatives on SDMU
- Planning, Judgement and Decision Making
- Balance teamwork and efficiency in processing the customer order
- Organization and neatness
- Cope with register and credit authorization issues
- Determine customer satisfaction
- Efficiency in processing the customer order
- Troubleshoot cash issues
- Strong computer and register skills
- Well organized with ability to record keep
- Detail oriented
- Ability to provide a proactive approach in customer service and problem-solving
- Effective verbal and written communication skills
- Ability to work independently
- Ability to function as part of the team in a fast paced environment
- Commitment to providing customer service
- Ability to work flexible shifts which may include nights and weekends
- Ability to lift up to 50 pounds
- Ability to climb ladder
J2WRTL
Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
