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Are you looking for an opportunity to work in a highly unique environment? Do you thrive in a team environment where your attention to detail and your client experience skills can make a difference in the lives of Edmontonians? The River Valley and Horticultural Facilities section has an opportunity within the Municipal Cemeteries business area for a skilled individual to fill a critical customer service role.
You will be responsible for:
- Greet walk-in and appointment customers and advise appropriate staff member
- Provide consistent and effective quality service to all customers, internal and external, over the phone, email, and in person
- Distribute customer inquiries by type to appropriate Client Care Representative
- Ensure the sales front counter is ready when the facility is opened; follow opening and closing procedures
- Provide location maps as requested for cemetery patrons (in-person, phone and email)
- Submit service requests/notifications via SAP to Cemetery Operations staff based on customer inquiry/request
- Process payment(s) for cemetery products and services
- Enter payments/transactions using iNovah, process payments using bank POS terminals and IVR (phone) system
- Adhere to City of Edmonton Cash Handling and PCI policy and procedures which includes: ensuring daily transactions and deposits balance correctly, preparing deposit reports, completing documentation for weekly armored car pick-up
- Perform administrative work including data entry of interment records, and assist in archiving of historical documents
- Scanning/Attaching files into SAP
- Perform and complete administrative tasks as assigned safely, accurately and timely
- Completion of Grade 12 grade with emphasis on general office practice or completion of an appropriate certificate program from an approved school/college
- Excellent communication, organizational, time management, and interpersonal skills are required
- Experience in customer service, cash handling, and Microsoft Word, Excel and Google applications are required
- Minimum of 6 months of previous customer service or sales experience
- Hire is dependent on Police Information Check satisfactory to the City of Edmonton
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
Asset:
- Knowledge/familiarity with iNovah
- Point of Sale and program registration experience
- Knowledge/familiarity with SAP
The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: https://bit.ly/3hd2d95.
The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact Employment[email protected]
COVID-19 Notice: The City of Edmonton has implemented a COVID-19 Vaccination Policy. Employees must be fully vaccinated against COVID-19 and provide proof of vaccination. Employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption. Please note that this policy applies to all employees, including new hires, and volunteers. If your application is successful, you will be asked to provide proof of vaccination or request an exemption.
For more information, please refer to our COVID-19 Vaccination Policy (bit.ly/3lKwb6j) and COVID-19 Vaccination Procedure (bit.ly/39BICMt).
Successful candidates may be eligible for recall in 2024
1 temporary full-time position for 6 months, with the potential to be extended for up to 11 months
Hours of Work: 40 hours per week, Monday to Friday 8:30-5:00pm.
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
Salary: $20.594 - $25.448 (Hourly)
Talent Acquisition Consultant: TD/SG
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