AddressDescription
Job Description:
Brandt has a position available for a Warranty Manager in our Customer Support Centre in Regina. This position is responsible for managing and maintaining the Centralized Warranty Department for Brandt Tractor. This includes all lines of business in which Brandt distributes products, including, but not limited to John Deere Construction, Forestry and Agriculture Equipment, as well as Peterbilt trucks and several other lines of Equipment. The successful candidate must be a highly organized individual who will be a key liaison between Brandt Tractor and the manufacturers we represent. This position is key to the success of Brandt and our Customers as it is responsible for ensuring our customers receive the warranty coverage they deserve under our manufacturer guidelines for the equipment they have purchased.
Responsibilities:
- Manage and develop all standard warranty operating procedures within Brandt Tractor
- Develop & deploy warranty recovery policies, process and procedures to ensure warranty claims are maximized to the full extent of our suppliers and vendor guidelines
- Manage the day-to-day activities of the Warranty Team
- Maintain key relationships with our suppliers
- Ensure timely submission of warranty claims to our suppliers
- Manage and approve all good will and warranty policy payments from suppliers
- Conduct warranty training for Brandt employees
- Manage warranty accounts receivables
- Develop metrics, maintain warranty and program reports
- Assist with processing claims when needed
- Other duties as assigned
***See full description on our company website
