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SAP FioneerSee more

addressAddressin Toronto, ON
type Form of workFull-time - Permanent
CategoryHealthcare

Job description

ABOUT US

SAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed.

Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. Benefiting from a broad network of partners, we aspire to be more than just a vendor: a reliable and safe pair of hands that is there today and tomorrow to put financial services organizations at the cutting edge – from established players to disruptive challengers.

As a global business with 1,000 employees in 17 offices, and over 800 customers across 14 countries, SAP Fioneer's pioneering spirit is fueled by bold creativity and underpinned by its rock-solid technology.

YOUR ROLE

As a service owner for Application Management you are responsible for managing and leading SAP Fioneer's Cloud Platform Products Service Efficiency and Success. This includes ensuring service delivery follows identified guidance and standards as well as regulations globally. You will also be responsible for service success as service lead and ensure the success of the application management services according to customer project requirements to drive customer project success.

You will be diligent about ensuring best practice, and pragmatic about ensuring that our customer 's success is maintained. This position typically works under limited supervision and direction. You will regularly exercise discretionary decision-making to shape this role as you see fit.

YOUR RESPONSIBILITIES

  • Own the service content of Application Management within the Cloud Platform Products team
  • Ensure the service efficiency through standardized templates, process, and frameworks
  • Align and build up a strong relationship with key stakeholders from product support, engineering and service delivery as well as across the different division of SAP Fioneer
  • Ensure that all outputs from Cloud Platform Products are delivered with project deadlines and to the highest levels of conformance
  • Ensure relevant and up to date knowledge/skills in line with new technology developed within the industry
  • Ensure continuous improvement and development
  • Establish dashboards, reports, presentations, and any material needed on deliverables and progressing to keep key stakeholders well informed and coordinated plus develop templates to ensure successful service delivery
  • Anticipate customer's needs and deliver high quality, value-added services and solutions which elevate the profile of our products/company in the eyes of the clients
  • Act to resolve issues which prevent effective team working, even during times of change and uncertainty
  • Monitor progress continuously and make detailed reports on measurable items, such as budgets, milestones, and risks
  • Function as service lead and main contact at customer for service delivery and ensure success of service delivery
  • Define service enhancement and improvement roadmap
  • Ensure service delivery is aligned to regulatory requirements

Requirements

YOUR PROFILE

  • Strong experience with Financial Services Business Process and Application Management to advice on Key Performance Indicators, any SAP related application knowledge is an asset
  • Strong experience in developing best practices on business processes and change management
  • Strong experience in stakeholder management at all levels delivering clear status on service delivery and efficiency
  • Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the programme to non-technical and technical audiences
  • Previous experience delivering technology solutions in a large integrated environment
  • Experience planning and co-ordinating technology resources balanced against operational needs
  • Open minded, innovative thinker and adaptable to changes, enjoying working in agile environment

Benefits

WHAT WE OFFER

  • Opportunity to shape the fast-changing financial services landscape
  • Flexibility to work and gain experience in different areas of the company as you grow your career
  • Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio
  • Work with some of the smartest and most driven individuals around the world
  • Competitive compensation package and countless growth opportunities
  • Flexible working policy, so you can work when and where it's comfortable for you
  • Unparallel impact + Exponential growth + The best of both worlds + Bold innovation + Constant development
  • Lean hierarchy environment with focus on your growth in providing individual career paths

WELCOME TO THE WORLD OF FIONEERS

At Fioneer we combine rock solid technology with bold creativity. We work in partnership with our clients to build a financial ecosystem that is resilient inclusive and future fit. We are investing and building the financial services platforms and offerings that are able to help our clients succeed and win in the fast-changing financial services industry and ecosystem. Our systems are already market leader in today's world and will be the leading foundation for our client's success in the future. Join us, if you want to be part of creating the FSI world of tomorrow and enter into a future proof career

Refer code: 1086985. SAP Fioneer - The previous day - 2023-09-30 19:00

SAP Fioneer

in Toronto, ON

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