Contractor Relations Field Coordinator

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Eastlink is currently seeking a Contractor Relations Field Coordinator to join our team for an upcoming full-time position in Halifax, Nova Scotia. Reporting to the Manager of National Operations Support, the Contractor Relations Field Coordinator will be an in-market contact for all Installation Contractors within their region. The successful candidate will be working closely with the Installation Technicians and Supervisors to ensure consistent messaging is being delivered to contractors with the end result being to provide a superior customer experience. The ideal candidate is a professional, customer orientated individual encompassing strong problem solving skills, technical aptitude and enjoys working in a fast paced customer facing work environment.

Responsibilities:

Working in tandem with Eastlink Quality Control & Training as well as the Contractor Supervisors and Installation Technicians, the successful candidate will be responsible for driving: Performance, Compliance, Skill Development, Quota Planning, Inventory Control, and Communication in accordance with Eastlink standards. The Contractor Relations Field Coordinator will be responsible for promoting a dynamic work environment; providing Installation Contractors with the required resources to adapt to changes necessary for sustained growth of the company.

Requirements:

• Graduate of a relevant degree or diploma program or equivalent experience in a related field
• Knowledge of telecommunications industry would be an asset
• Valid Driver's License
• 2-5 years experience in a contractor relations environment
• Strong technical and analytical background
• Satisfactory criminal background check
• Computer literacy including proficiency in Microsoft Office suite

Skills & Attributes:

• Ability to liaise between Eastlink and contracting companies
• Strong commitment to superior customer service
• Excellent verbal and oral communication skills
• Proficient in written documentation and correspondence
• Promotion of a positive work environment
• Ability to carry out projects and company initiatives
• Highly motivated individual
• Ability to recognize opportunities for improvement and promote them effectively
• Establishes and maintains effective relationships
• Hours of work may vary depending on ongoing projects.
• 50% of time will be spent travelling and facilitating in-field projects
• Must be able to travel inter-provincially
• Must be comfortable with travelling in all weather conditions
• Ability to perform routine field inspections and related activities

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!

Eastlink