Credit CSR Coordinator

Do youseeyourself working for a family-operated business that focuses on the wellbeing of their employees? If you arelookingfor new challenges in a warm and dynamic environment with multiple benefits, then WestGroupe is the place for you!

WestGroupe offers:

· Professional development opportunities

· Extra time off during the Christmas holidays

· Free optical frames

· Referral bonuses

· Health, dental, LTD and life insurance

· Multiple social events throughout the year

· Up to 5 sick/personal days per year

Role

As a Credit coordinator/customer service representative, you will be responsible for consignments, recalls, RMA’s (Return Merchandise Authorization), credit inquiry and investigations, and taking customer orders. With your ability to listen, you'll build relationships of trust with the customer and provide the best service possible: satisfaction above all!

Responsibilities

· Generate and communicate consignments and recalls and follow up with returns and billing of missing items.

· Coordinate with Returns Department to troubleshoot returns that require further investigation with clients or sales representatives.

· Conduct credit inquiries and investigations

· Process customer returns and credits

· Provide customer service support by answering calls when department is busy