Customer Care Specialist

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
Duties:
- Assist customers with inquiries, concerns, and requests via phone, email, or chat
- Process customer orders, returns, and exchanges
- Resolve customer complaints or issues in a professional and efficient manner
- Maintain customer records and update information as needed
- Collaborate with other departments to address customer needs and resolve problems
- Perform data entry tasks to update customer information and track interactions
Skills:
- Excellent verbal and written communication skills in English
- Strong customer service skills with the ability to handle difficult situations with empathy and professionalism
- Proficient in data entry and computer skills
- Ability to analyze customer needs and provide appropriate solutions
- Knowledge of phone etiquette and ability to handle high call volumes

If you are passionate about providing exceptional customer service and have the necessary skills to succeed in this role, we would love to hear from you. Join our team today and be part of a dynamic company that values its employees.

Job Type: Full-time

Salary: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person