Customer Experience Solution (Manager Consulting Expert)

As Customer Solutions Manager you'll be part of our Customer Excellence team and will be responsible for all technical aspects of customer engagements, working as the internal voice of the customer and an advocate for our products and solutions.

•Minimum of 2 years in call center service operations as a Manager or Senior Manager (inbound, outbound, email communications or providing online customer services)
•Minimum of 1 year in project management
•Minimum of 1 year in any of the following:
oDigital transformation (operating model transformation or new operating model implementation)
oDigital solutions (digitalizing legacy processes revisiting CX and reducing cost)
oSMART technologies (self-monitoring, analysis and reporting technology i.e. artificial intelligence, machine learning and big data analysis)
•College graduate with degree in Marketing, Business Management, Information Technology or any other relative discipline, or equivalent work experience in IT operations
•Advanced communication skills (verbal and written), customer-centric work ethics and aptitude for strategic thinking
•Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Access, to share, retrieve, research and present business information
•Strong (internal) stakeholder management skills, ability to create buy in and to manage change
•Experience managing remote direct report or workforce with demonstrated virtual team leadership capabilities
•Proven experience of influencing an organization, across multiple geographies, and influencing other organizations where their support is critical to success
•Able to set and meet strict deadlines, perform under pressure, and deliver innovative results against highly challenging targets
•Ability to work both independently and within multi-disciplined teams
•Willing to be hands-on, get into the details to drive issues to resolution
•Career motivation and willingness to continue to further knowledge and skills

Insights you can act onWhile technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.