Since 1987, Expresco Foods has been committed to creating high in protein, top quality, convenient fully cooked grilled protein serving the foodservice, retail, and Club channels, throughout Canada and the US. We are hiring talented individuals, who are looking to be part of a fast-growing, innovative food company based in Montreal.
Job Description
Responsibilities
Customer Services:
- Maintain a high level of customer satisfaction within the department;
- Act as a liaison between customer and other departments to provide solutions to customer inquiries and possible issues;
- Receive, validate prices, lead times and processes customer orders and ensure timely deliveries.;
- Assist tracking customers orders to ensure they have been received accurately and in a timely manner, which includes:
- Confirming orders;
- Dispatching releases to brokers/clients/ carriers;
- Creating and sending picking tickets;
- Matching releases;
- Matching shipping documents;
- Practical involvement in all aspects of customer service;
- Assist in resolving issues that may arise from product orders, deliveries, or invoicing discrepancies;
- Report trends, process flaws, and work toward developing and implementing solutions;
- Assist in forecasting to ensure sufficient inventory is available;
- Customer complaints process;
- Supervise within the department:
- Coordination of shipments;
- Completion of export and customs paperwork;
- Communication with carriers/custom brokers/meat inspection;
- Assist with planning on consolidation of shipment;
- Coordinate pickups & deliveries to ensure delivery appointments are respected;
- Look to decrease costs without affecting customers expectations;
- Search for better freight option to improve the process;
- Approve invoices with set rates as negotiated;
- Comply with the company's regulatory requirements and operational procedures to ensure a high standard of food safety and quality;
- Be responsible for ensuring product quality and safety, and meeting SQF program requirements during assigned tasks;
- Ensure the replacement of key personnel;
- Special projects:
- Minimum 3 to 5 years of experience in a similar role;
- Food industry experience, an asset;
- Good written & oral communication;
- French, an asset;
- Knowledge of Excel & Word;
Skills and Abilities
- Minimum 3 to 5 years of experience in a similar role;
- Food industry experience, an asset;
- Good written & oral communication;
- French, an asset;
- Knowledge of Excel & Word;