Date Posted
Category
Salary
Job type
Work model
Level
Location
Unfortunately, this job posting is expired. Please click here to view related job postings.
Company

CMP Group Ltd.See more

addressAddressDelta, BC
CategoryCustomer Service

Job description

Customer Service Representative – In office position


CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Delta, BC team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our internal and external customers. Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.

Our commitment to our employees is reflected in our progressive culture, flexible work schedules and attitudes, leading-edge and highly accessible professional development programs, and more.

Benefits

  • Extended Benefits Plan (Vision/Dental/Prescription/etc.) as of your first day
  • Performance, Education & Referral Programs
  • Quarterly town halls and summer BBQ’s
  • Annual Golf Tournament and Winter Holiday Party
  • And much more!

Responsibilities:

  • Communicate with customers through various channels and respond to email orders and confirmations within 24 hours
  • Provide backup for the E-Commerce portals, ensuring all processing of orders, invoices, cancellations and changes are completed daily
  • Prepare Credit authorizations and Return Goods Authorizations (RGA) in timely manner
  • Troubleshoot and investigate customer complaints, manage database records, and draft status reports on customer service issues
  • Thorough knowledge of CMP products to provide product pricing and stock inquiries
  • Provide warranty, product recall and replacement information quickly to the satisfaction of the customer
  • Daily review of new and open tickets in the CRM
  • Review prepayment orders to ensure orders are paid promptly prior to release
  • Partner with the sales team to ensure high levels of customer satisfaction
  • Communicate and coordinate with colleagues to redirect inquires to ensure a prompt satisfactory customer experience
  • Work with the production teams to ensure backorders are communicated to the customer
  • Assist Account Receivable with short payments on customer orders
  • Build sustainable relationships of trust through open and interactive communication with internal customers
  • Provide Certificate of Insurance and Certificates of Origin to customers as needed
  • Oversee daily the Customer Ship to Validation process
  • Filing as required, answer reception calls and other duties assigned as required
  • Promote safe work practices as outlined within your local Provincial (Ontario/VancouverOSH) or State (Virginia- OSHA) regulations.
  • Follow company and departmental policy and procedures
  • Participate in meetings as required or requested
  • Prepare annual goals and objectives and participate in job-related continuing education courses
  • Contribute to the team spirit of cooperativeness


Requirements:

  • BSc degree in Business Administration or relevant field or equivalent work experience
  • 3 years of Customer Service experience in a manufacturing environment, preferable in the marine industry
  • Order entry experience with preference to Infor Visual
  • Proficient at Microsoft Office/Software
  • Knowledge of CRM systems
  • Excellent phone etiquette
  • Excellent verbal, written and interpersonal skills
  • Customer Service training programs would be an asset
  • Bilingual (English and French) Asset

Hours

  • 8:00 m – 4:30 pm, Monday to Friday
  • In office position for a couple of months for training, then transitions into a hybrid position afterwards

CMP values diversity and encourages applications from all qualified individuals who are legally entitled to work in Canada. We welcome applications from candidates with disabilities, and accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact Human Resources at [email protected] . We thank all applicants for their interest and advise that only those selected for an interview will be contacted.

Refer code: 1083513. CMP Group Ltd. - The previous day - 2023-01-27 05:25

CMP Group Ltd.

Delta, BC

Share jobs with friends

Bilingual Senior Operations Representative

View Other Scotiabank Offers

Toronto, ON

2 days ago - seen

Customer Service Representative

View Other Bmo Offers

Brossard, QC

2 days ago - seen

Call Centre Representative, Pension Administration

View Other Wtw Offers

Toronto, ON

2 days ago - seen

Customer Service Representative

View Other Bmo Offers

Ontario

2 days ago - seen

Customer Service Representative - Thames-lea Shopping Centre Branch - (15 Hours/week)

View Other Scotiabank Offers

Chatham, ON

2 days ago - seen

Customer Service Representative

Armtec Inc

$38.1K–$48.3K a year

Tillsonburg, ON

2 days ago - seen

Customer Service Representative

Levata

$35.5K–$45K a year

Mississauga, ON

2 days ago - seen

Customer Service Representative

Staples

$32.2K–$40.8K a year

Saint-Leonard, QC

2 days ago - seen

Customer Service Representative (Order Desk)

Snow Cap Enterprises

$21–$23 an hour

Burnaby, BC

2 days ago - seen

Customer Service Representative

First Canadian Health

From $21.50 an hour

Toronto, ON

2 days ago - seen

Customer Service Representative-ACT

Circle K

$31.5K–$39.8K a year

Newfoundland and Labrador

2 days ago - seen

Customer Service Representative (Go Honda)

Go Auto

$39K–$49.4K a year

Edmonton, AB

2 days ago - seen

Customer Service Representative

Ia Groupe Financier / Ia Financial Group

From $51,000 a year

Vancouver, BC

3 days ago - seen

Customer Service Representative

Manco Hr

$20–$25 an hour

London, ON

3 days ago - seen

Part Time Customer Service and Sales Representative

Trees Corporation

$19.01 an hour

Victoria, BC

3 days ago - seen

Customer Service Representative (CSR)

Camp Reservations Canada Ltd.

From $24 an hour

Calgary, AB

3 days ago - seen

Customer Service Representative(Pizza hut)

Pizza Hut

$15 an hour

Calgary, AB

3 days ago - seen