Customer Success Manager

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available globally.

Unique opportunity to jump into the business side of a fast-growing startup and make a meaningful impact on one of the core drivers of our success. If you are driven by your concern for others, are analytical by nature, and want an opportunity to grow with a company in an environment with smart down-to-earth people, you’re in the right place!

Essential Functions:

We are looking for a Customer Success Manager to join the Go-To-Market business team at Wiser Solutions. This role has a broad range of responsibilities that will grow as you do. Your main responsibilities will include:

• Scoping, communicating, and project managing customer deliverables
• Serving as the primary contact for on-boarding, training, and support for your customer group (separate support and on-boarding teams exist as well for additional support)
• Be an advocate for all assigned customers by understanding their business and leveraging Wiser’s solutions to help them grow
• Capturing, quantifying, and communicating customer feedback and risk to the Sales, Marketing, Product, and Management teams
• Proactively creating individual analysis, communal resources, and processes to surprise and delight our customers
• Analyzing customer behavior in our application and presenting findings to management (as well as taking action to improve customer engagement & retention)
• Leading customer meetings and presenting analysis and quarterly business reviews
• Working with customers and internal sales team to grow accounts and negotiating customer contracts and renewals
• Communicating and reaching out directly to customers to identify risk proactively and mitigate that risk with support from product and operations teams

Required Qualifications, Education, and Experience:

• 1-3 years technical project management or similar experience
• 1-3 years of professional experience in a role that blends customer focus and analytics
• Technical aptitude, and intermediate or higher experience with Microsoft Excel and PowerPoint
• Strong analytical mindset and ability to think out of the box
• Retail industry knowledge preferred
• Salesforce CRM experience preferred
• Strong customer orientation and sense of empathy (prior customer service positions are a plus)
• Ability to communicate clearly and effectively (cross-team or customer communication experience is a plus)
• Business acumen and strategic thinking
• Strong follow through, organizational abilities, and time management skills are required
• Demonstrated ability to manage multiple large responsibilities simultaneously
• Can-do, positive and team-oriented attitude
• Maintain regular and reliable work attendance

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel

Occasionally as needed.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/photocopiers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit for prolonged periods of time; balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The employee is required to operate essential office equipment, such as computer/laptop, phone, printer/copier, keyboard, mouse, and other office equipment on a regular basis.

EEO Statement

Wiser Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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