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Form of workFull job description
Closing Date: February 15, 2023 at 4:30 PM
We thank all those who apply; however, only those selected for an interview will be contacted.
WHAT WE OFFER:
Full-Time | Continuing | Fredericton | Hybrid
Standard Work Hours:
Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week
Salary Range:
$57,674.00 - $74,978.00 per annum
Why Choose UNB?
UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.
UNB is committed to ensuring employees can maintain a healthy work-life balance. As such, we're proud to support a hybrid work approach, which includes flexible hours and work-from-home options.
YOUR FOCUS:
Reporting to the Associate Vice-Provost, Student Affairs, the Director, Conference Services provides strategic leadership, overall direction, and quality assurance for Conference Services. Providing leadership to Conference Services includes entrepreneurial sourcing of high value events, development of a strong business model, excellence in service, risk management, governance, policy and procedure development, negotiating and collaborating, setting strategic direction, and financial oversight. This position is accountable for the continued improvement and ongoing success of the Conference Services team.
Provide leadership to the unit. Engaging in business development, business model development and management, team building, governance, ensuring the quality of services and programs, developing policies and procedures, change management, and conflict management.
Provide leadership and advice in matters related to conferences, meetings, events, space, and industry trends.
Develop and maintain campus, local, and national partnerships to facilitate the delivery of services.
Collaborate with multiple stakeholders, while meeting financial and business development goals.
Influence the development and implementation of Student Services-wide plans and programs.
Lead major strategic priorities for the department.
Provide financial leadership, which includes responsibility for budget across all Conference Services' units, the Wu Centre endowment fund, and clients' conference budgets.
Analyze, interpret, and present financial data to determine rate structures, strategic priorities, and opportunities.
Ensure financial policies, procedures, and business controls and standards reflect both UNB policy and industry standards.
Contribute to the annual budget process for Student Services through significant profit, accurate reports, projections, and proposals.
Mitigate risk by ensuring all contracts, internal administration, policies, and procedures are thorough and reflect the University's best interests.
Resolve high-level issues and complaints from clients, partners, and team members.
Lead collaborative strategic planning and direction-setting initiatives.
Influence and oversee the development of programs, services, and policies and procedures.
Benchmark, assess, and monitor to ensure data-driven decision-making.
Identify business trends and develop strategies to generate revenue in new markets.
Lead projects to raise the profile of UNB and Conference Services.
Build and maintain positive relationships with potential and current clients and key industry contacts.
Represent UNB and Conference Services and its business units to the internal and external communities.
Manage relationship and service agreements with partners and service providers.
Advocate and garner support for initiatives, resources, policies, and procedures.
Provide developmental leadership to a team of professionals and student staff which includes recruiting, hiring, mentoring, and performance evaluation.
Manage workflows for staff and ensure succession planning and cross-training.
WHAT YOU BRING:
Master's degree in business administration or related field or combination of bachelor's degree in business administration or related field and work experience/professional industry certification (CMP, CMM, PMP).
Minimum 5 years progressive responsibility in a complex business environment, preferably in the hospitality and/ or meetings & conventions industry.
Minimum 5 years' experience in Client Service, preferably in Meeting & Conventions industry.
Additional Strengths
Budget management that maximizes return on investment.
Strategic planning and implementation.
Leadership that empowers others and creates a positive working environment.
Exceptional oral communication and interpersonal skills, including a high comfort level with persuasive presentations and speaking in front of large groups.
Ability to build teams and work harmoniously with diverse groups.
Certified Meeting Professional or project management certification are considered assets.
Demonstrated collaborative leadership, communication, consensus-building, and negotiation skills.
Ability to create an environment that promotes and encourages change or innovation.
Ability to articulate and promote the interests of Conference Services both internally and externally.
Demonstrated record of successful debate and persuasiveness.
Exceptional written communication skills, including the ability to write and interpret client contracts and to produce critical policy and business proposal documents.
Skilled negotiator and an ability to influence others, cultivate positive relationships, and build strategic alliances.
Demonstrated analytical, problem-solving, and decision-making skills.
WHO WE ARE:
Student Services is amongst UNB's leading forces behind the realization of Goal One under the University's Strategic Plan to provide an exceptional and transformative student experience. The Conference Services division of Student Services also supports the other four goals of the strategic plan, especially financial resilience, and responsibility.
Conference Services is an entrepreneurial division and profit centre that provides meeting, event and accommodation facilities and services to in ternal and external clients, the proceeds from which fund student services, programs, and facilities. Our team is focused on best-in-class service to clients and delegates across our five business units: Accommodations.
This position is part of the non-union Administrative, Professional and Technical (APT) group.
UNB is situated on the unceded territory of the Wolastoqiyik and Mi'kmaq peoples along the banks of the beautiful and bountiful Wolastoq river, a region recognized worldwide for its natural beauty. UNB is a comprehensive university with a long history of excellence in teaching and research.
COMMITMENT TO EQUITY, DIVERSITY & INCLUSION
The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.
We thank all those who apply; however, only those selected for an interview will be contacted.
WHAT WE OFFER:
Full-Time | Continuing | Fredericton | Hybrid
Standard Work Hours:
Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week
Salary Range:
$57,674.00 - $74,978.00 per annum
Why Choose UNB?
UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.
UNB is committed to ensuring employees can maintain a healthy work-life balance. As such, we're proud to support a hybrid work approach, which includes flexible hours and work-from-home options.
YOUR FOCUS:
Reporting to the Associate Vice-Provost, Student Affairs, the Director, Conference Services provides strategic leadership, overall direction, and quality assurance for Conference Services. Providing leadership to Conference Services includes entrepreneurial sourcing of high value events, development of a strong business model, excellence in service, risk management, governance, policy and procedure development, negotiating and collaborating, setting strategic direction, and financial oversight. This position is accountable for the continued improvement and ongoing success of the Conference Services team.
Provide leadership to the unit. Engaging in business development, business model development and management, team building, governance, ensuring the quality of services and programs, developing policies and procedures, change management, and conflict management.
Provide leadership and advice in matters related to conferences, meetings, events, space, and industry trends.
Develop and maintain campus, local, and national partnerships to facilitate the delivery of services.
Collaborate with multiple stakeholders, while meeting financial and business development goals.
Influence the development and implementation of Student Services-wide plans and programs.
Lead major strategic priorities for the department.
Provide financial leadership, which includes responsibility for budget across all Conference Services' units, the Wu Centre endowment fund, and clients' conference budgets.
Analyze, interpret, and present financial data to determine rate structures, strategic priorities, and opportunities.
Ensure financial policies, procedures, and business controls and standards reflect both UNB policy and industry standards.
Contribute to the annual budget process for Student Services through significant profit, accurate reports, projections, and proposals.
Mitigate risk by ensuring all contracts, internal administration, policies, and procedures are thorough and reflect the University's best interests.
Resolve high-level issues and complaints from clients, partners, and team members.
Lead collaborative strategic planning and direction-setting initiatives.
Influence and oversee the development of programs, services, and policies and procedures.
Benchmark, assess, and monitor to ensure data-driven decision-making.
Identify business trends and develop strategies to generate revenue in new markets.
Lead projects to raise the profile of UNB and Conference Services.
Build and maintain positive relationships with potential and current clients and key industry contacts.
Represent UNB and Conference Services and its business units to the internal and external communities.
Manage relationship and service agreements with partners and service providers.
Advocate and garner support for initiatives, resources, policies, and procedures.
Provide developmental leadership to a team of professionals and student staff which includes recruiting, hiring, mentoring, and performance evaluation.
Manage workflows for staff and ensure succession planning and cross-training.
WHAT YOU BRING:
Master's degree in business administration or related field or combination of bachelor's degree in business administration or related field and work experience/professional industry certification (CMP, CMM, PMP).
Minimum 5 years progressive responsibility in a complex business environment, preferably in the hospitality and/ or meetings & conventions industry.
Minimum 5 years' experience in Client Service, preferably in Meeting & Conventions industry.
Additional Strengths
Budget management that maximizes return on investment.
Strategic planning and implementation.
Leadership that empowers others and creates a positive working environment.
Exceptional oral communication and interpersonal skills, including a high comfort level with persuasive presentations and speaking in front of large groups.
Ability to build teams and work harmoniously with diverse groups.
Certified Meeting Professional or project management certification are considered assets.
Demonstrated collaborative leadership, communication, consensus-building, and negotiation skills.
Ability to create an environment that promotes and encourages change or innovation.
Ability to articulate and promote the interests of Conference Services both internally and externally.
Demonstrated record of successful debate and persuasiveness.
Exceptional written communication skills, including the ability to write and interpret client contracts and to produce critical policy and business proposal documents.
Skilled negotiator and an ability to influence others, cultivate positive relationships, and build strategic alliances.
Demonstrated analytical, problem-solving, and decision-making skills.
WHO WE ARE:
Student Services is amongst UNB's leading forces behind the realization of Goal One under the University's Strategic Plan to provide an exceptional and transformative student experience. The Conference Services division of Student Services also supports the other four goals of the strategic plan, especially financial resilience, and responsibility.
Conference Services is an entrepreneurial division and profit centre that provides meeting, event and accommodation facilities and services to in ternal and external clients, the proceeds from which fund student services, programs, and facilities. Our team is focused on best-in-class service to clients and delegates across our five business units: Accommodations.
This position is part of the non-union Administrative, Professional and Technical (APT) group.
UNB is situated on the unceded territory of the Wolastoqiyik and Mi'kmaq peoples along the banks of the beautiful and bountiful Wolastoq river, a region recognized worldwide for its natural beauty. UNB is a comprehensive university with a long history of excellence in teaching and research.
COMMITMENT TO EQUITY, DIVERSITY & INCLUSION
The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.
