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Form of workFull job description
Overview:
For over 60 years, Harvey’s has been serving great tasting, flame-grilled burgers to Canadians. We are on a journey looking for great people to be part of this iconic 100% Canadian brand that has homegrown roots across the country.
The Field Operations Specialist (FOS) provides operational support to the Sr. Business Development Manager (Sr. BDM) to ensure adherence to brand standards and delivery of the Perfect Guest Experience. The FOS executes an objective, unbiased and a quality brand standard review and cites recommended actions; and communicates the results to the Restaurant owner/leader and Sr. BDM. The FOS champions people, and has a FOS us on culture, values, training through core programs and processes. The FOS may also be called on to assist the brand or specific restaurants with part of their Business Development Plan to rectify issues that affect the delivery of the Perfect Guest Experience. Will be required to assist in New Restaurant Openings, renovations, conversions and closures of both franchise and corporate locations as required. Travel within defined regions is frequent, outside defined regions may be occasional.
Responsibilities:
Review restaurants against a brand standards audit; a full review of Front of the House, Heart of the House, Security, Associate Relations, Pest Control and Food Safety.
Observe, assess and scored based on the pre-set brand standards audit ROE and Operational Checklist
Identify gaps, opportunities, root causes and communicate the results to the restaurant owner/leader and Sr. BDM.
Identify, coach and develop agreed upon action plans with the restaurant owner/leader and Sr. BDM (CIP).
Review restaurants against brand speed of service targets and assist restaurants to remedy gaps.
Communicate and share during audits, brand standards and available resources that assist the restaurant owner/leader to remedy the gaps.
Coach and support restaurants with supervisor training and compliance through Axonify and RMS.
Champion people, culture and values by leveraging core programs and processes that support the talent and training agenda.
Leverages hourly training tools, Axonify, Operational Brand Standards, Restaurant Leadership Certification resources.
Flag key issues raised during the audit to the Sr. BDM for their follow up protocol.
Prepare for audits by being knowledgeable in a previous restaurant's audit results and Scorecards metrics and past food safety results. Flag any ongoing actions that have not been addressed.
Identify and present regional trends in gaps and best practices to the Sr. BDM and at regional and brand meetings.
Support New Store Openings, Renovations, Conversions or Closures, as required across franchise and corporate locations.
Passion for the Restaurants business.
Competencies:
Guest Focus
Business Acumen
Problem Solving
Priority Setting
Managing Vision and Purpose
Communication skills (verbal and written)
Skills/Experience:
Post-secondary education is preferred
3+ years in a supervisory or management role is preferred
Working Conditions:
Work is performed at various restaurants
This is a field level role, requiring visits to locations within a defined region 75% of the time
Occasional travel outside the defined region, including overnight travel, may be required 10% of the time
Multi-tasking work demands from multiple sources
If you are passionate about working hard with a fun team that is committed to serving Canadians the best tasting burgers, Harvey's has a future for you! Apply online today. Some positions may be with our franchise partners, which are independently owned and operated. Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.
Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact recruit@recipeunlimited.com
- MUST BE BILINGUAL (ENGLISH/FRENCH)*
For over 60 years, Harvey’s has been serving great tasting, flame-grilled burgers to Canadians. We are on a journey looking for great people to be part of this iconic 100% Canadian brand that has homegrown roots across the country.
The Field Operations Specialist (FOS) provides operational support to the Sr. Business Development Manager (Sr. BDM) to ensure adherence to brand standards and delivery of the Perfect Guest Experience. The FOS executes an objective, unbiased and a quality brand standard review and cites recommended actions; and communicates the results to the Restaurant owner/leader and Sr. BDM. The FOS champions people, and has a FOS us on culture, values, training through core programs and processes. The FOS may also be called on to assist the brand or specific restaurants with part of their Business Development Plan to rectify issues that affect the delivery of the Perfect Guest Experience. Will be required to assist in New Restaurant Openings, renovations, conversions and closures of both franchise and corporate locations as required. Travel within defined regions is frequent, outside defined regions may be occasional.
Responsibilities:
Review restaurants against a brand standards audit; a full review of Front of the House, Heart of the House, Security, Associate Relations, Pest Control and Food Safety.
Observe, assess and scored based on the pre-set brand standards audit ROE and Operational Checklist
Identify gaps, opportunities, root causes and communicate the results to the restaurant owner/leader and Sr. BDM.
Identify, coach and develop agreed upon action plans with the restaurant owner/leader and Sr. BDM (CIP).
Review restaurants against brand speed of service targets and assist restaurants to remedy gaps.
Communicate and share during audits, brand standards and available resources that assist the restaurant owner/leader to remedy the gaps.
Coach and support restaurants with supervisor training and compliance through Axonify and RMS.
Champion people, culture and values by leveraging core programs and processes that support the talent and training agenda.
Leverages hourly training tools, Axonify, Operational Brand Standards, Restaurant Leadership Certification resources.
Flag key issues raised during the audit to the Sr. BDM for their follow up protocol.
Prepare for audits by being knowledgeable in a previous restaurant's audit results and Scorecards metrics and past food safety results. Flag any ongoing actions that have not been addressed.
Identify and present regional trends in gaps and best practices to the Sr. BDM and at regional and brand meetings.
Support New Store Openings, Renovations, Conversions or Closures, as required across franchise and corporate locations.
Passion for the Restaurants business.
Competencies:
Guest Focus
Business Acumen
Problem Solving
Priority Setting
Managing Vision and Purpose
Communication skills (verbal and written)
Skills/Experience:
Post-secondary education is preferred
3+ years in a supervisory or management role is preferred
Working Conditions:
Work is performed at various restaurants
This is a field level role, requiring visits to locations within a defined region 75% of the time
Occasional travel outside the defined region, including overnight travel, may be required 10% of the time
Multi-tasking work demands from multiple sources
If you are passionate about working hard with a fun team that is committed to serving Canadians the best tasting burgers, Harvey's has a future for you! Apply online today. Some positions may be with our franchise partners, which are independently owned and operated. Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.
Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact recruit@recipeunlimited.com
