Frontline Support Worker

• Job Title: Frontline Support Worker (8 x vacant positions)
• Location:West Kelowna Transition House
• Position: Full-Time (40 hours per week)
• Hours of Work: 10-hour shifts, the team schedule will cover 24/7 operations.
• Salary Range: $26.74 to $30.69 per hour

About us:

The Central Okanagan Emergency Shelter Society (COESS), operating as Kelowna Women's Shelter (KWS), provides a range of services, with a focus on the prevention of domestic abuse and providing support services for women and children, during and following an abuse crisis.

We are excited to share that the Kelowna Women's Shelter is in the midst of dynamic expansions, a testament to our commitment to delivering even more vital assistance. With this, an exceptional opportunity has emerged for the position of Frontline Support Worker in West Kelowna.

Job Summary:

Reporting to the Domestic Abuse Housing and Programs Supervisor; this position is responsible for the following:

• Answer incoming phone calls including, responding to women in crisis or requiring support and information, screening potential new women, taking messages, making appointments, and recording call information.
• Admit and discharge women and their children including, assessing risk, filling out intake and other required forms, creating safety plans, and orienting new women and their children (reviewing fire safety, security, house rules/procedures, facility, and services).
• Provide support by way of active listening, providing clarification, assessment of needs/risk, goal setting, creating action plans, offering encouragement, and sharing information about services, housing, and community resources.
• Monitors and ensures the safety and comfort of the women and their children and the security of the facility.
• De-escalates and facilitates resolution of conflicts between women residing at the Transition House.
• Assist in the arranging of transportation for women and their children, to outside appointments and services.
• Ensure household tasks such as cleaning of bathrooms, bedrooms and common areas, laundry, garbage/recycling disposal, grocery shopping, and maintaining supplies are completed, and arrange for maintenance work to be performed as needed.
• Maintain related case notes, documents, forms, and statistics, and provide reports to the supervisor as required.
• Liaise with other service agencies and professionals and maintain current knowledge of issues and resources related to domestic abuse.
• Attend, and participate in staff, and other, meetings as required.
• Attend, and participate in, training/certification programs.
• Orient and assign duties to new staff, volunteers and students as needed.
• Perform other related duties as required.

Qualifications:

• Diploma in a related human/social service field, and one-year recent related experience or an equivalent combination of education, training, and experience.
• Standard First Aid Certificate and CPR level B.
• Successful Criminal Record Check

Skills and Abilities:

• A good working knowledge of domestic abuse and its impacts, and of relevant community resources.
• The ability to provide service in a respectful, empathetic, and client-centered manner while maintaining appropriate personal and professional boundaries.
• The ability to work independently and in a self-directing manner, as well as the ability to work in a cooperative and collaborative manner with Shelter staff and other community agencies.
• Skilled at assisting women and children in crisis situations and offering non-judgmental counselling, information, and support.
• The ability to maintain necessary records and documentation and to engage in the evaluation of the program and services.

We thank all those who express interest in this opportunity however only those short-listed will be contacted.

We acknowledge that the Kelowna Women’s Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.