Guest Services Agent

The Hampton Inn by Hilton in Sudbury is looking to hire capable, caring, and eager people to work at the front desk.

Duties include:

• Demonstrating a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making
• Checking in/checking out guests in a friendly and professional manner ensuring accuracy of all information/billing
• Carrying out all Guest Services and cashiering duties achieving accuracy and logical work sequence in accordance with standards laid down in hotel and brand Standards & Procedures
• Promptly answering the switchboard in a friendly, caring and courteous manner and ensuring messages are recorded and promptly passed on
• Taking reservations, understanding and application of yield management principles and selling techniques
• Communicating with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of our guests.
• Responding to guest needs and ensuring special requests are dealt with or channeled through to the appropriate department
• Ensuring full completion of all duties relating to the shift and a concise hand over in order to assist the smooth running of the property, effective team work and guest satisfaction.

Because of the required hours, having your own transportation is a must. Position entails the possibility of morning, evening, and weekend shifts.

Salary is according to the current collective bargaining agreement -- position is unionized.

Job Types: Part-time, Permanent

Salary: $16.95 per hour

Expected hours: 16 – 32 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (preferred)
• customer service: 1 year (required)

Work Location: In person