AddressLearn, Lead & Grow at Sitel Group®
We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.
With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
You Will
As HR Support Specialist II you will be part of the People Services team and support our employees, managers and HR team members via telephone, live chat or our internal case management system with any HR related questions. You will adhere to all Legacy Sykes/Sitel Group policies on ethics and integrity and respond to routine questions pertaining to HR forms, records, policies, and/or procedures.
- Adhering to Legacy Sykes/Sitel Group policies on ethics and integrity you will respond to routine questions from our employees, managers and HR team via telephone, live chat or internal case management system pertaining to Human Resources forms, records, policies, and/or procedures.
- You will and escalates as any appropriate issues to supervisor, manager or Tier 2 team.
- Enter and ensure that documentation is accurate and maintained in the appropriate case management system and in accordance with HR Shared Services, Company, and regulatory compliance requirements.
- Interact and effectively communicate with various HR Shared Services team members, internal customers, other HR groups and third parties as needed.
- Establish and maintain solid working relationships across HR in Canada and all levels of management to ensure consistency and sharing of HR best practices, solicit information and feedback and keep all parties apprised of common issues.
- You may perform other additional duties and responsibilities as assigned.
You Have
- You are English-French (bilingual), required.
- You have minimum 1-2 years of experience in customer service with any general HR policies/procedures.
- You have some knowledge of human resources fundamentals and experience with Canada and US employment law, relevant statutes and guidelines and best practices.
- You have some previous experience with Live Chat and Email/Case Tracking and Microsoft Office suite and know when to escalate complex questions for guidance or handling.
- Excellent communication skills using verbal via the telephone and written communication.
- Ability to manage multiple tasks, demonstrate flexibility, organization skills, attention to detail and follow up.
- It is a plus if you have experience with SAP SuccessFactors, UltiPro, Kronos, Kenexa and/or Case Tracking tools.
- Some college education preferred but not required.
Our Perks
Competitive salaries, benefits, 401K contribution matching and paid time off.
Onsite and remote work at home available (depending on the market).
Fun and engaging company-wide initiatives, including our SitelFit wellness program.
Growth opportunities through various development programs.
Employee discounts.
Casual dress code.
Excellent work culture.
Join the #SitelLife
GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.
GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.
WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.
Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.
Job Type: Full-time
Benefits:
- Dental care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
