AddressRestaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI working towards its goal of improving sustainable outcomes related to its food, the planet, and people and communities.
Key Account Manager: Job description
Tim Hortons (CPG) is looking for a Key Account Manager to join our CPG sales team. Join a small, start-up-like retail team at Tim Hortons. We are a ~20-person team managing over $500 million in coffee and food sales within grocery, mass, drug, eCommerce and other retail channels in North America.
The Key Account Manager will promote the sale of Tim Hortons at Home products within traditional and alternative food channels as well as serve as the subject matter expert for our products. You will be responsible for building and maintaining relationships with our current customers. In addition, you will drive market share growth and show how our portfolio of products can support retail partner objectives to deliver superior results.
Position Overview:
- Responsible for managing and growing Canadian Retail accounts with a focus on Walmart, Loblaws, Sobeys and Costco Canada.
- Manage day-to-day relationships
- Develop sales materials and pitch decks for new launches at line reviews
- Monitor and optimize trade investments
- Develop a regular customer contact schedule (some travel required).
- Sales forecasting – developing monthly forecasts based on retail sales and providing updates to the vendors that produce our products.
- Support brokers and field staff as they manage major accounts.
- Meet monthly sales objectives; work cross functionally with internal and external teams to provide excellent customer support and service.
- Prepare sample shipments and item set-up documents for new products and major accounts;
- Compile and distribute reports and information related to key accounts
- Lead development and execution of trade marketing programs, such as new displays and customer merch programs
- Brief shopper marketing and media agencies on plans to support national and key accounts
- Support ideation and commercialization of new product innovation
We want someone that can understand and influence how decisions get made:
- Results-oriented, self-starter and highly motivated
- Hungry, Humble, Honest and Hardworking
- Can navigate complexity and remove barriers to move faster
- Understands upstream (internal cross-functional stakeholders) and downstream (brokers and retailers) implications of their work.
- Comfortable turning data into actionable insights and presentations customized to your audience.
- Can communicate well in diverse environments. You are just as comfortable presenting in a boardroom to a tenured executive as you are making small talk with a group of new hires.
- This position requires occasional international travel (e.g. vendor meetings) - a valid passport is required.
- Bachelor’s degree, College diploma, or equivalent experience
- 3+ years related experience
- Strong team player with persuasive communication skills and selling style
- Able to travel, with some overnight travel
- Able to travel to the United States
- CPG and/or coffee industry experience is a plus
- Experience working with Loblaws, Sobeys, Walmart, Shoppers Drug Mart and their backend systems, is a plus.
Employment Type
Full-time
Job Functions
Sales
About us
Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighborhoods we call home.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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