AddressJob Type: Permanent
Reference code: 122833
Primary Location: Ottawa, ON
All Available Locations: Ottawa, ON
Our Purpose
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.
- Learn from deep subject matter experts through mentoring and on the job coaching
- Have many careers in one Firm.
- Partner with clients to solve their most complex problems
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Do you have a passion for delivering innovative and exceptional experiences for teams and clients? Do you like to disrupt and cultivate provocative ideas? Look at this exciting opportunity at the Deloitte Greenhouse!
What will your typical day look like?
The Greenhouse Lab Experience Designer supports the design, planning, preparation and delivery of Greenhouse sessions and offerings. Experience Designers will curate that experience based on the outlined objectives, and with the over-arching mission to create exceptional client experiences at Deloitte.
Individuals in this role, under the guidance of the Regional Market Lead, will work with facilitators, clients, the Greenhouse team, account teams and other key stakeholders to strategically shape the overall experience a client has while engaged in a Greenhouse session. They will also apprentice as a junior facilitator with opportunities to grow and develop their facilitation skills.
Some of your responsibilities will include:
- Building relationships and being an ambassador for the Greenhouse Experience Program which includes leading tours and educating account teams on the Greenhouse design process.
- Supporting the Lead Facilitator in scoping and planning calls by taking notes, tracking action items, and supporting or managing session design/preparation/delivery activities.
- Listening to clients and account teams to understand and help frame the opportunity.
- Engaging with Deloitte clients, account teams and broader ecosystem to gather background information and collateral to support session design.
- Working with Lead Facilitator to support the delivery of a Greenhouse lab across Canada online or in-person in Toronto.
- Supporting the coordination and execution of custom client session design and research activities.
- Orchestrating the day-of lab logistics including managing all session materials, collaboration tools, catering, communications.
- Participating in the development of comprehensive documentation for each session which includes capturing notes, synthesizing, and organizing the information for documentation purposes.
- Researching and piloting innovative client experience approaches that can be deployed in the Greenhouse environment.
About the team
The Greenhouse creates memorable, immersive, and engaging experiences to build momentum and optimism for an organization, disrupt ordinary thinking, and break through barriers. Behavioral science, group dynamics, innovation theory, design thinking, and strategy converge to help our clients solve their toughest business challenges. Be it in person in a Greenhouse, offsite or online with our Canada-wide client base, the team elevates the experience and engagement.
Enough about us, let’s talk about you
We are looking for authentic, motivated, organized, and creative team members with a strong sense of self-awareness and emotional intelligence. You are someone with:
- Minimum of 3-5 years of experience in a client-facing or customer service environment within the professional services, event management or related environments.
- Visual design experience and copy-writing skills to support our engagements are required.
- High comfort and professionalism when communicating online or in-person with clients and executives.
- Proven proficiency with technology including online collaboration tools (Zoom, Klaxoon, Miro, Nureva) and comfort learning how to use new cutting-edge tools is an asset.
- Excellent organizational and project management skills. We move at pace, so time management skills are essential.
- Curiosity and creativity to help translate client aspirations to tangible experience design solutions within the Greenhouse Experience Program brand.
- Demonstrated comfort with ambiguity and has what it takes to push forward despite it.
- Must be able to lift and move 25 lbs.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.
