Join our team

Voiceflow (https://www.voiceflow.com/about) is the leading collaborative conversational AI platform.Our collaboration platform makes it easy for conversational AI product teams to quickly design, test, ship and iterate on conversational assistants - together, faster, at scale. Assistants designed and built with Voiceflow span hundreds of use cases, from drive thrus to in-car assistants, call centres and more. Voiceflow is loved by over 80,000 global teams with some of the world's largest companies as customers including Google, BMW, US Bank, McDonalds, JP Morgan, Spotify, Amazon, Home Depot, Best Buy, John Hopkins, and thousands of others.

We're biassed of course, but we think we're building one of the coolest products in the world. Put this claim to the test and try out Voiceflow's free version yourself - give it a try! (https://www.voiceflow.com/)

Joining a new company is one of the biggest decisions we all make in life as we're investing our most important resource - our time. At Voiceflow, we're investing our time here because we believe in an inevitable future where many of the conversations we have with brands everyday will be increasingly automated. If that's the future we're all going to be a part of, then the world needs Voiceflow to ensure the teams building these conversational experiences have great tools to craft great experiences. Think of us like the Adobe creative suite for the growing world of conversational AI. You can learn more about our vision of the future here (https://www.voiceflow.com/blog/why-were-building-voiceflow).

We've raised $25M USD the past 2 years from some of the world's best investors including Felicis (https://www.felicis.com/), Craft (https://www.craftventures.com/), True (https://trueventures.com/), Amazon, Google & CEOs of Figma (http://figma.com), Webflow (https://webflow.com/), Eventbrite (http://eventbrite.com), Invision (https://invision.com/), Producthunt (https://producthunt.com/), and more. We're a small, fast growing remote team of around 35 team members from around the world, composed of dedicated and talented individuals with a core focus on engineering and product.

About the role

How can we use Machine Learning to improve the UX of building conversational experiences?

That's the question we'd like your help to answer at Voiceflow. We currently have 100,000+ teams using the platform along with numerous enterprises and are focused on improving their experiences in building voice and chat apps.

We're looking for an ML Engineer to help build the platform and models that power these user experiences. This is a unique opportunity to be an early member of a scaling ML team and have ownership of large projects.

You'll work with our ML Lead to research, build and deploy models to our real time ML platform. You'll also contribute to the underlying platform to scale it for dozens of models and a large volume of requests. Here are some talks and articles we've written about our platform: Three Courses of Realtime NLP (https://pitch.com/public/a584cedf-1677-4854-bb61-0699f0234309), Why is GPT-3 more expensive in other languages? (https://denyslinkov.medium.com/why-is-gpt-3-15-77x-more-expensive-for-certain-languages-2b19a4adc4bc), Building Voiceflow's Engineering Platform. (https://www.voiceflow.com/blog/building-voiceflows-machine-learning-platform-from-scratch)

What we currently have

• V1 of a ML Platform that can deploy models end to end in 5 min
• A comprehensive CLI utility that can handle versioning, model promotions and the creation of isolated ML Environments
• Four Models in production
• An exciting (and realistic) roadmap involving in-house LMs and LLM integration
• Great engineering team

What you'll contribute

• Productionalize existing and new models
• Increase performance and scale of the ML platform
• Research and prototype new ML Models
• Take ownership of new initiatives from requirements gathering to updates and iterations
• Making customers excited about Voiceflow ML by attending events/calls and creating content

Qualifications

• You have strong experience in one of the following areas, and familiarity with the other two:
  • Data Science (NLP or Recommender Systems)
  • Data Engineering
  • Cloud Engineering
• 3+ years development experience
• Experience with Terraform/Cloud Formation and AWS/GCP
• You are excited about working on interesting problems
• You take initiative to build better products
• Strong research (googling) skills

Nice to have:

• Experience with Real Time Systems
• Familiarity with the Alexa Skills Kit/Google Actions Console or Chatbots and IVR systems
• Strong Understanding of NLU/NLP models

Why Voiceflow

• Work with a well-funded yet small, hard working team filled with brilliant passionate people.
• Take ownership over your work and build momentum on important projects both assigned to you, and of your own choosing.
• You choose where you work – from your home, the beach, an office, or through our WeWork global membership program.
• Bi-weekly Team All-Hands, Social Hours, team bonding games, and more. Keeping our teams engaged, even in the remote world.
• Supporting continued growth with Learning & Development and Lunch & Learn opportunities.
• Competitive salaries, equity options, full benefits from day one, WFH equipment budget and paid development - we've got you covered!
• Realistic company valuation that gives your equity real, meaningful upside.
• Supporting new hires by providing opportunities to participate in a Voiceflow Bootcamp where you receive one-on-one support to learn the ins and outs of our product.

Perks are nice, but perks don't make a company or individual successful - the work does. At Voiceflow, we're building a product that can help teams work together to rapidly design, prototype and launch conversational assistants for any channel. While you're building for our customers, we're building for you.

Voiceflow is an equal opportunity employer. We believe that our commitment to diversity & inclusion will enable us to build better digital experiences for our clients and their customers. We are dedicated to fostering a global team that reflects the diversity of the Voiceflow community. We consider employment applicants without regard to age, race, color, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status, or any other protected status.

If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

How we hire

At Voiceflow, since we are a small and mighty team - we put a lot of care and time into who we hire. We take a hybrid approach when it comes to our recruitment process. We believe in a combination of conversational-style & standardized interviews along with take-home assessments for technical positions. We will ensure there is time at the end of all interviews for you to ask any questions and will keep an open-line of communication throughout the process.