AddressEveryday flexibility. Flexible work arrangements. Hybrid work environments.
CWB is on a mission to become the best full-service bank for business owners of Canada.
It’s a new world, and we are learning to embrace it. Work and life have been connected in new & different ways - for our clients & their businesses too. So, at CWB we’ve been changing the way we work. In fact, we’re still changing. We’re still learning.
Canadian Western Bank (CWB) is the only full-service bank in Canada with a strategic focus to meet the unique financial needs of businesses and their owners. Our teams take a relationship-based approach to deliver a uniquely proactive client experience through highly personalized service, specialized expertise, customized solutions, and faster response times. We provide full-service business and personal banking, nation-wide specialized financing in targeted industries, comprehensive wealth management offerings, and trust services. And we do it together – united, as oneCWB. We are firmly committed to the responsible creation of value for all our stakeholders and our approach to sustainability will support our continued success.
Our highly engaged teams operate within a client-centric, collaborative and change-ready culture, with a core focus to achieve our vision to become the best full-service bank for business owners in Canada as we continue to transform our capabilities. And we are building momentum.
Bring you. All of you. Caregiver. Ally. Outdoor enthusiast. Indigenous community partner. Foodie. Neurodivergent perspective. Sports fan. Human rights activist. Labels don’t matter here, but your perspective does.
The opportunity
Do you have a passion for leading and mentoring? Then this may be the role for you. CWB’s Credit Support team is seeking a Manager, Loan Monitoring to lead a team within our Loan Monitoring group. Provide leadership and coaching to direct and remote reporting lines and working collaboratively with the senior branch leaders to drive a high level of quality and standards, risk management and strong data integrity.
Day-to-day deliverables
People Leadership
Adopt CWBs’ play-to-win leadership with a People First approach while leading a team of Loan Monitoring Specialists. Actively participate in all Talent Management practices inclusive of recruitment, onboarding, regular one-on-ones, ongoing performance reviews, performance management, coaching, talent development, career design and succession planning to build and retain a high performing team. Promote and demonstrate behaviors that demonstrate CWB values and a growth mindset.
Operational Improvement. Contribute and support the progress of continuous improvement of all Credit Support processes, specifically monitoring and margining
Collaborating. Establish client-centric relationships while balancing the efficiencies and governance of a standardized structure.
Accountable to the management of processes to ensure the:
- Standardization of margin cards
- Ongoing monitoring and testing of loan covenants;
- Ongoing monitoring and testing of loan margining requirements;
- Generation of Early Warning Signals (EWS) and financial covenant reports
- Ongoing borrowing base analysis, portfolio reporting, and monitoring data for defined fraud indicators
- Continuous process improvements are made at Business-As-Usual (BAU)
Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Establish a collaborative and client-centric relationship with the Credit Support center and branch networks while balancing the efficiencies and governance of a standardized structure. Achieving all SLA (Service Level Agreement) targets and delivering an unrivalled client experience.
Skills and competencies that will take you further
Play to win approach. Ability to be success in a high stress environment arising from diverse responsibilities, complex processes, multiple stakeholders, and high reputational risk by utilizing effective prioritization, planning, escalation, and teamwork.
Leadership & coach: The two are synonymous. You have a proven ability to influence those in your sphere positively. You are engaged and present for every coaching opportunity.
Results focused: Build and execute a business plan to achieve targets while collaborating and respecting the capabilities and contributions of all team members.
Optimizer. Demonstrated ability to drive efficiencies and continuous improvement in processes aligned with corporate culture and regulations
Independent thinker. An independent thinker with a bent for coming up with creative solutions, connecting knowledge and ideas gained from across the enterprise and seeing the bigger picture.
Problem solving. You approach work with a sense of wonder, learning how to adapt and solve problems utilizing your analytical and reasoning skills – making sound decisions, relying on your confidence to assess complex scenarios.
Collaborative. Demonstrated ability to build and maintain effective relationships with a geographically diverse team in a hybrid work environment to accomplish both individual and team goals aligned with the strategic direction of CWB.
Agile. Strong and highly flexible, solid interpersonal and communication skills that allow one to work effectively in a diverse environment
People leadership. Client experience. Business growth. Credit management. Brand ambassador.
Foundational knowledge and experience to grow from
- Diploma or Degree in Business Administration or related field
- Excellent knowledge of complex credit, and credit processes specific to loan monitoring
- Strong knowledge of risk assessment, business banking and credit processes.
- Strong knowledge of the Banking System, Loan Origination Systems, Microsoft Office Suite, and Adobe Forms.
- Understanding of process improvement and continuous process design to achieve optimization
- Seven years credit support experience including 3 years of direct management and leadership experience with teams including direct and remote/virtual locations.
- Change management experience with business transformation projects including coaching and mentoring high performing teams.
Why work with us?
Winners of Canada’s Most Admired Corporate Culture 2021 &
Recognized as one of 50 Best Workplaces in Canada by Great Place to Work® 2022
& Best Workplaces for Mental Wellness in Canada 2021
Values driven people first benefits
At CWB, we know your life, downtime, family, adventure, recovery, and future are an important part of you. They’re important to CWB too. That’s why our benefits take care of your whole life, family included.
Wellness matters. We offer an award-winning benefits package that includes hybrid work environments, everyday flexibility, 100% company-funded health coverage, health care spending account, a flexible wellness program & generous time-away options to unplug, rest & recover. Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find a community within the CWB family in our employee represented groups. Career development. We invest in our employees’ development to help them reach their professional goals with organization wide Coaching services. Strategic career design is an investment in our core asset – our people. Innovation. Learn. Grow. Enhance. At CWB, we play to win. When we fail, we fail forward. Recognition. Peer-to-peer recognition programs for “in the moment” and monumental wins. Community giving. Make a difference. Drive economic prosperity in your community. Get involved. Volunteer. Fundraise. All with CWB support. ESG & sustainability focused. Be proud of where you spend, work & invest. Financial rewards. Base salary & pay for performance incentives. Retirement investment strategy. You can’t work forever! So, we’ve got you covered. Company ownership. No greater sense of motivation & empowerment than being an owner! Find your “why” at .
Be proud of where you work. Join CWB. Apply today.
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As an equitable employer, CWB Financial Group is committed to providing a safe and where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require during any part of the recruitment or selection process, please reach out.
Closing Date:
- Position closes at 12:01am on the close date identified below. 02/1/2023
