OFC Manager/ Single Point of Contact (SPOC)- MEXICO

Global Support Strategy (GSS) is the US State Department's bundling of outsourced consular services. The GSS contract will provide support services for nonimmigrant and immigrant visa operations at The United States diplomatic posts in Mexico.

• Education
Bachelor or Master’s Degree in any relevant field
• Professional Experience
Eight to Ten years of relevant professional experience required.
Experience in client relations and customer service management.
Call center experience valued.
Experience in drafting concise written reports.
Strong IT skills to include proficiency in MS Office (Word, Excel, Outlook, and PowerPoint).
Experience using Microsoft Dynamics is preferred
• Language Skills
Fluency in spoken and written Spanish and English
• Interpersonal Skills
Ability to work independently while being part of a virtual, effective team.
Ability to manage multiple priorities and complete tasks/projects in accordance with established deadlines.
Flexibility in work hours and full availability during work week.
Excellent communication skills.
Ability to conduct research to solve problems and execute solutions.
High level of punctuality, work ethic and discretion.
Ability to build and maintain effective relationships with the client, team members, and various service vendors.

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