Office Administrator

Office Administrator/Coordinator – Hy-Mark Mechanical Inc.

Owen Sound, Ontario (Full-Time In-Person)

$ - $ per hour

Job Profile:

This is an exciting opportunity to join a growing and profitable Heating, Air Conditioning, and Plumbing services provider with a strong local brand and reputation. As the Office Administrator for Hy-Mark Mechanical you’ll become a key member of our office support team. Hy-Mark is a leading residential HVAC and plumbing provider, catering to residents in the Guelph, ON and Waterloo region plus Owen Sound and surrounding areas for over 15 years.

This is a varied and diverse role that encompasses a portion of office administration tasks, coordinating field technicians, communicating with customers, and interacting with vendors. This role will also involve the sourcing of parts and equipment as well as facilitating their purchase and delivery to the office or job site, when applicable.

The candidate should have good interpersonal skills, experience on the phones to speak with customers and suppliers, ability to use a computer, and to multitask as needed when dealing with several moving parts.

Job Responsibilities:

• Answering phone calls from customers and technicians;
• Receiving walk in customers;
• Calling/emailing customers to schedule maintenance service calls, sending invoices, and following up with unpaid invoices;
• Receiving and processing payments and invoices within the computer system and ensuring account accuracy;
• Educating and informing customers of offers and maintenance plans we provide;
• Processing warranty parts with manufacturers and completing new equipment registrations with manufacturers;
• Sourcing parts and helping to schedule parts follow up calls;
• Tracking equipment and parts and ensuring inventory is added and removed from the computer system accurately;
• Oversee the organization of the technicians, coordinate their efforts, and adjust as needed given daily circumstances;
• Willingness to go into the warehouse when needed to facilitate deliveries or to locate parts and materials within the building.

Hy-Mark encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Hy-Mark is an equal opportunity employer and makes employment decisions without regards to race, gender, disability or protected veterans status.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Extended health care
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Experience:

• Office Admin: 3 years (preferred)

Ability to Commute:

• Owen Sound, ON N4K 5N3 (required)

Work Location: In person