AddressBusiness Function: Human Resources
Primary City: Montréal
Other Location(s):
Province: Quebec
Employment Type: Temporary - New. This is a 6 months term opportunity with the possibility of extension or permanency.
Employment Status: Term
Language Requirement: Bilingual Imperative (BBBB)
Employee Class and Level: UPCET01
Number of Vacancies: 2
Job Closing Date (MM/DD/YYYY): 02/06/2023
All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.
Job Description
The Officer, Training Design and Development provides training and development services related to corporate initiatives, business processes and procedures with the goal of increasing overall employee knowledge, performance levels and professional learning standards within Canada Post.
Job Responsibilities
Below are the main job requirements and responsibilities for the Officer, Training Design and Development.
1. Conducts training needs analysis for new and existing training programs by assessing knowledge and skills gaps, financial budgets and resources required to support initiatives identified by internal clients/stakeholders. In collaboration with stakeholders and unions, determines appropriate course content to meet these needs, including collective agreement and legislative requirements.
2. Designs, develops, or acquires training content to meet results of needs analysis. Ensures that sound instructional design and adult learning concepts are in place through Quality Assurance reviews.
3. Confirms design and performance effectiveness of content through pilot training sessions or iterative review/testing of digital content prior to release to employees. Leads the translation of content to meet the Corporation's Official Languages policy.
4. Communicates and collaborates with regional Learning and Development, Change Management, and/or stakeholders/clients to deploy training programs. Prepares trainers, SMEs (subject matter experts), team leads, and peer mentors to deliver instructor-led training through train-the-trainer sessions.
5. Works closely with the Learning Management System team to ensure assignment of programs to target audience and subsequent reporting functionality is in place.
Job Responsibilities (continued)
6. Leads training program evaluation activities, analyses evaluation data and communicates to clients/stakeholders on the achievement of training objectives. Makes recommendations to modify content when indicated through evaluation data.
7. Collects data and reports on all project status information, including training activities, budgets, evaluation activities and annual training plans. Creates and manages purchase orders in SAP as required.
8. Reviews and provides training impact and risk assessment for business cases and Requests for Proposal (RFP).
9. Maintains relationships with professional sources/contacts within and outside the Corporation to keep current on emerging trends and industry standards in training and development.
Qualifications
Education
- A University or college degree/diploma in a related field.
- 1-3 years of related work experience is required.
- Demonstrated experience in the design and development of adult learning programs, including e-learning, may be required for some positions.
- Experience coordinating training projects including eLearning, instructor led and blended development, analysis, delivery, evaluation, leading training events and projects.
- Proficient computer skills and competent with Microsoft Office programs.
- Strong communication, analytical, and customer service skills.
- Travel is required, candidate must be flexible.
Knowledge of :
- Microsoft 2013/365 including: PowerPoint, Word, MS Project, Excel
- Strong written, analytical, and proofreading skills
- Strong verbal and interpersonal communication skills
- Time management skills
- Readily learn new applications
- Communicate project's needs, scope and learning objectives clearly and succinctly
- Work with stakeholders and subject matter experts
- Provide direction and expertise to external suppliers when building a digital course or curriculum, learning activities, and assessments
- Perform detailed quality assurance testing for all deliverables such as images, instructional soundness, and interaction design as well as course functionality testing
- Effectively coordinate and prioritize multiple tasks, ability to stay focused on high impact initiatives.
- Facilitate training sessions and lead creative design meetings, conduct stakeholder, and subject matter expert interviews.
- Coordinating training projects including eLearning, instructor led and blended development, analysis, delivery, evaluation, leading training events and projects.
- Must be able to work independently, and handle multiple priorities and projects at the same time
- Travel may be required; candidate should be flexible.
NOTE: For candidates who do not possess the selection standards prescribed, an equivalent combination of education, training and experience related work experience may be considered.
Safety Sensitive Positions
This position may be considered a Safety Sensitive position.
Employment Equity
Canada Post will represent Canada's diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.
Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.
Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.
Accommodation
Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.
Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.
Leadership Behaviours
Decision Making - A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability - An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation - A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution - A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People - A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.
Our Values
We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.
Canada Post's corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Safety - We are committed to a safe and healthy environment for all our stakeholders.
Customer - We serve Canadians with pride and passion.
Respect - We treat each other with fairness and respect.
Integrity - We act responsibly and with integrity.
Transformation - We will innovate and transform to win in the marketplace.
