AddressAt Trojan Technologies, we believe there’s nothing more essential than delivering clean water to the world. That’s especially true in this critical moment, when the world’s supply of clean water is under substantial stress due to industrialization, increasing demand, and rising biological and chemical contamination. Our mission is to stem that tide: to ensure greater water confidence and environmental stewardship for people, industries, and municipalities, improving the lives of over one billion people globally.
As part of our global team, you’ll work alongside customers from municipalities to pharmaceutical and food and beverage companies to build creative, sustainable solutions. You’ll also find a welcoming and supportive team that listens to your ideas and allows you to follow your strengths. All of us feel privileged to work on innovative technologies that bring clean water to the world—we hope you will, too.
Trojan is proud to be one of Danaher's Water Quality companies. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
About the Role:
The responsibility of the Pilot Technologist is to provide pilot installation, commissioning, repair and troubleshooting services for all Trojan Technologies UV pilots. On-site work includes electrical, mechanical and training. The position also includes the expectation of maintaining excellent customer satisfaction.
What Will I Be Doing?
- Develop and implement product / pilot service offering solutions including but not limited to pricing, building and contract offering solutions.
- Use established procedures and standard work to provide field installation, commissioning, operation & preventative maintenance services to Trojan piloting customers.
- Solve pilot problems by diagnoses of component, system failures or process issues to isolate root causes then implement effective corrective actions.
- Establish and maintain excellent customer relationships by making periodic site visits, exploring specific needs, and resolving problems.
- Responsible for a variety of complex technical tasks including fabrication, assembly, testing and debugging of new pilot systems.
- Create and conduct product and technical training for customer equipment operators, maintenance personnel, engineers, and others as required.
- Compiles data, analyzes and prepares pilot reports.
- Work cooperatively with other internal departments including Sales and Service to promote customer satisfaction.
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Available to travel approximately 25% of the time within North America and on occasion internationally.
What Are the Requirements?
- Demonstrated troubleshooting, electrical diagnostics, repair, and preventative maintenance skills.
- Diploma or degree in an Electrical discipline is an asset
- Able to work from electrical drawings.
- Excellent verbal and written communication skills and customer service skills with the ability to relate to all customer organization levels.
- A strong working knowledge of local Safety regulations and requirements.
- Driver’s license and a valid Passport are mandatory for this role.
- Experience in MS Office and Excel.
Job Type: Full-time
Pay: $53,000.00-$70,000.00 per year
Benefits:
- Dental care
- Paid time off
- Vision care
Schedule:
- Day shift
- Monday to Friday
Experience:
- electrical diagnostic: 2 years (preferred)
- Customer service: 2 years (preferred)
- Preventative maintenance: 2 years (preferred)
