Property Management Residential Repair Coordinator

About us

Hemlane is looking for a Repair Solutionist to join our rapidly growing San Francisco/Calgary based tech company. Our company changes the way rental properties are managed. We provide rental owners with a flexible solution to manage their properties from anywhere in the world by using our SaaS and a marketplace of real estate agents.

Perks!

• Work with a young innovative team and build friends
• Flexible work: Work from home or our downtown Calgary office
• We provide a brand new macbook
• Twice a year team offsites (for your team and for the whole company) in the US - last year we rented a mansion in San Diego
• Lots of team dinners and group events in between
• Great place to build a career - rise quickly into more senior positions.
• Learn about other aspects of tech like engineering, product management etc.
• See pictures to see our existing team and office!

We’re looking for a new team member who has strong experience in customer service, project management, and home repairs. The position requires someone who is passionate about solving problems and helping customers be successful. Your work will directly impact the entire real estate industry and how properties are managed in the future.

We work in a fast paced environment, with a small team of engineers, account managers, and operations specialists. If you love solving complex problems and aspire to change an industry, Hemlane is the place for you.

Responsibilities

• Manage a large number of repair requests effectively and efficiently

• Solve landlord and tenant repair requests with 5 star reviews from both sides

• Understand and recommend ways to scale by automating your most time intensive tasks

• Become an expert at navigating our maintenance features and dashboard

• Track service professionals (electricians, plumbers, etc.) and find ways to build our service professional network

• Reference and create documentation to better service future requests

• Provide feedback on how sales and support can better onboard customers on how maintenance works

• Take inbound and outbound calls, logging everything from the call

Requirements

The best candidates will:

• Have excellent task management skills: You will have a list of things to do each day and therefore need to enjoy going through and bringing this “inbox” down to zero.
• Excel at customer problem solving: When you interact with a customer, you can quickly uncover their true objectives and help them chart a path to solving the repair request. You can teach others to do this too.

• Be comfortable in software: You should have experience with software and be able to quickly pick up new tools and features with little guidance.

• Enjoy phone conversations: You like picking up the phone to get to results faster.

• Understand typical home repairs: You will be helping to troubleshoot standard home repair requests and therefore it’s important to have knowledge in handiwork, plumbing, electrical, and other repair departments.

• Be collaborative: We will be looking to build a larger team, and therefore collaboration is key.

• Be organized: You are accustomed to writing everything down (process flow) in an easy to understand manner to make sure you can help build an entire support team.

• Strong communication and interpersonal skills: You go “over the top” for any customer.

• Great work ethic: You are able to work in a fast-paced, changing environment

• Have a college degree: BS/BA degree preferred.
• Some weekends and working until 7pm will be necessary

Location
Calgary, Canada (at home and in office)

About Us
Hemlane is a fast growing real estate tech platform with $3M+ in funding. Property management is a $58B industry that has not changed in over 100 years. Over 72 percent of rentals are not managed by third party companies. The majority of rental owners don’t want that. Hemlane opens up the market by providing a flexible and transparent solution. We make residential real estate better for everyone involved - owners, leasing agents, managers, and tenants. You can read more here.

Job Types: Full-time, Permanent

Pay: From $51,000.00 per year

Benefits:

• Flexible schedule
• Stock options

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Alberta: reliably commute or plan to relocate before starting work (required)