AddressRetail Customer Service Representative
We acknowledge and reward talent, and support our employees in achieving and exceeding individual and organizational goals. Our goal is to make Empire Life a great place to work, learn and grow, where people can be their true selves, feel they belong and have equal opportunity for growth in their careers. We’re also committed to supporting an inclusive workplace that values diversity.
If you’re looking for an exciting opportunity and the chance to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply.
Empire Life is committed to providing equal access to employment. Empire Life welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format please contact [email protected]
Why you’ll love this role
The Retail Customer Service Representative supports customer relationships by promptly and accurately responding to and resolving complex Insurance and Investment inquiries received from customers and distribution partners on a daily basis.
What you’ll be working on
- Respond to telephone, fax, email and voicemail inquiries from customers and distribution partners
- Maintain ownership of each inquiry from start to problem resolution
- Resolve escalated inquires or escalate issues to 2nd level for resolution
- Research, investigate and collaborate with the appropriate subject matter expert to make a recommendation or decide upon a solution
- Access and obtain data from multiple information systems to respond to questions
- Input and maintain information on various computer systems
What you’ll need to have
- Knowledge of MS Office
- In-depth knowledge of distribution channels
- Working towards completion of ACS, PCS, FLMI
It would be nice for you to have
- 3+ years demonstrated experience in a direct customer service environment in the insurance/financial services industry, with individual insurance and investment experience
- In-depth knowledge of financial service products, policy provisions and administrative procedures
- Working knowledge of Empire Life systems
- Completion of a community college diploma in business or related area
Beyond the salary
For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including:
- Benefits Plan
- Pension Plan
- Social Club
- Learning & Development
- Current Career Opportunities
- Career Choices
Get to know us
We’re one of the top 10 life insurance companies in Canada and offer an environment that encourages the pursuit of personal and professional success. At the heart of that success is our focus on customers; we provide protection and financial security for Canadians—with a personal touch.
We acknowledge and reward talent, and support our employees in achieving and exceeding individual and organizational goals. Our goal is to make Empire Life a great place to work, learn and grow, where people can be their true selves, feel they belong and have equal opportunity for growth in their careers. We’re also committed to supporting an inclusive workplace that values diversity.
If you’re looking for an exciting opportunity and the chance to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply.
Empire Life is committed to providing equal access to employment. Empire Life welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format please contact [email protected]
