Retail Sales Associate

Position: Customer Service Representative at Santa'Ville (Cataraqui Town Centre)

We are looking for Candidates with proven customer service experience in the retail sector that also possesses some artistic ability.

Company Description Santa’Ville is a proud retailer and manufacturer of personalized Christmas decorations. We have proudly served in the holiday retail sector for over a decade with locations all over Ontario, Quebec and New Brunswick. We specialize in premium quality personalized ornaments, stockings and many other festive decorations. If you have a passion for customer service and posses some artistic ability, Santa’Ville is the perfect seasonal job for you.

We adhere to the following rules:

• Our motto is to add joy to our customers’ experience each and every time they visit us and our products
• Our job is to create cheerful and memorable moments for our customers
• We treat each other with respect and the way we’d treat a valued friend or family member
• We inspire each other to put our best effort at work
• We believe in artistic creativity and innovation every day

Job Description

You will support the business in achieving our service goals while providing a customer-first experience. To help us achieve our goals, we are looking for people who represent our Values: Teamwork, Excellence, Authenticity, Accountability and Integrity. This is an opportunity for you to take on exciting responsibilities and build on your already strong skill set and sense of play, in an inclusive, customer-first environment!

Role and Responsibilities:

• Implementing sales strategies and understanding of customer service
• Having thorough product knowledge
• Upselling according to customer’s wants/needs
• Reporting any broken/damaged, stolen or inaccurate inventory
• Restocking and organizing products as necessary
• Bi-weekly inventory count
• Cleanliness and organization
• Organization of inventory and storage areas
• Following dress code
• Time management Customer service

Qualifications:

• Past Retail Sales and customer service experience is an asset
• Exemplary penmanship or artistic ability
• Excellent communication and interpersonal skills

Other

• Flexible to workday, evening and weekend shifts, based on business needs
• Ability to work in a fast-paced environment
• Ability to stand for long periods of time

Job Type: Seasonal
Contract length: 2 months

Salary: $16.75-$17.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Store discount

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Expected start date: 2023-12-08