Sales Manager

Job title: Sales Manager

To research, follow-up on and convert sales leads in order to achieve targeted market segments, revenues and occupancy as laid down in the property budget/business plan and contribute to an innovative but cost effective Sales and Marketing Plan. Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.

1. Move throughout property to conduct site inspections. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.

2. Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts.

3. Develop and conduct persuasive verbal sales presentations to prospective clients.

4. Travel locally to conduct outside calls, promote the hotel and review competition.

5. Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.

6. Represent hotel and set up exhibits at trade shows.

7. Liaise with the General Manager*/Director of Sales and Corporate Ops regarding planning of the 12-month monthly sales and marketing plan as required by company policy.

8. Be proactive in terms of competitor awareness.

9. Carry out professional and time effective sales call on assigned markets as appropriate in order to maximize revenue.

10. Complete telemarketing sales, mail-outs and local advertising in accordance with the property budget.

11. Explore sales leads while maintaining an effective trace system as required by company policy.

12. Ensure professional and timely follow up on correspondence and contracts in line with company policy.

13. Be accountable for and aggressive in achieving agreed financial targets liaising closely with the General Manager*/Director of Sales* regarding correlation of rate to volume in order to achieve budgeted average room rate.

14. Be fully conversant with all facilities offered by the property carrying out site inspections as applicable while actively promoting associated properties and special promotions in line with company policy.

15. Ensure booking details are communicated to the operational departments following the successful close of a sales call.

16. Be aware of changes in business levels and contribute innovative ideas.

17. Provide feedback to the General Manager*/Director of Sales* regarding any guest comments received from past or current clients.

18. Organize and participate in sales blitz’s and liaise closely with the brand to maximize on sales opportunity.

19. Meet with key clients as deemed necessary, in order to continue to build on the established rapport in line with property policy.

20. Host and attend client entertainment functions and attend networking meetings.

21. Comply with attendance rules and be available to work on a regular basis.

22. Perform any other job related duties as assigned.

1. Be results focused. Closely monitor key metrics and prioritize clear goals for the future to ensure improvement, differentiate from the competition and sustained success. Develop strategies, and tactics to achieve the goals and constantly evaluate the effectiveness of these strategies and tactics, and if they need to be adjusted.

2. Measures success based on the overall team results, over individual accomplishments.

3. Engage team members at all levels of the organization with the key results and our goals.

4. Promote a free and open exchange of competing views, and constructive debate around important issues and key decisions at all levels of the organization. Promotes an environment where important issues do not remain hidden, and employees feel free to speak their mind without hesitation.

5. Key decisions are made in a manner that allows for team input and debate to ensure that the most informed decision is made and that the team understand the rationale for the final decision made to ensure team commitment.

6. Respond positively to constructive feedback and be willing to challenge the status quo

7. Provide a clear and simple vision or plan, train your team members appropriately and empower them to execute that vision. Promote team members to act decisively, independently and not to be afraid to fail

8. Process failure constructively, do not place blame, course correct quickly when required and learn from mistakes.

9. Take ownership and responsibility for the actions and the results of your team, and do not deflect or make excuses. Take ownership for all problems that you encounter and take responsibility for the problem, the consequences of the problem and the solution to the problem.

10. Be humble. Be willing to admit that you do not understand, acknowledge that you made a mistake or accept that another team member has a better idea, when it is in the best interest of the organization.

11. Focus on how you can improve the situation and what you can control – not on why you cannot achieve the goal.

12. Be transparent and build trust with your team.

13. To generate team commitment to achievement of the company, property and department goals.

14. Working knowledge of Employment and Occupational Health and Safety legislation. 15. Working knowledge of Contract law

16. Provide supervision, direction and performance management for team members to ensure the highest levels of guest satisfaction, and quality assurance standards are maintained.

17. To be responsible for the hiring, orientation, and continuous training of staff.

18. To be actively engaged with the hotel’s Employee Relations plan and contribute and implement ideas to assist in driving staff morale and motivation.

19. Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly

20. Responsible for the cost-effective running of the department. To be competent in the scheduling of staff and forecasting of revenues and expenses to achieve effective cost control.

21. To understand key financial data, and implement changes in relation to the forecasting and maintenance of cost controls in order to contribute to the profitability of the property

22. To ensure adequate supply of materials and equipment for efficient operation with adherence to the department budget through the Purchase Order System and inventory controls as required by company policy.

23. Monitor property condition, cleanliness and quality of product and service throughout hotel

24. To complete month end and year end tasks including budgeting, reports, and the counting of inventories.

25. To contribute ideas and actively participate in the Sales and Marketing Plan for the property.

26. To achieve effective, direct and open communication with team members though daily interaction, pre-shift briefings, regular department meetings and maintaining positive communication with other departments.

27. To ensure that standards of punctuality, staff appearance and dress are always maintained in line with property and company policy.

28. To ensure adherence to all Company policies and procedures, as well as company and property rules including but not limited to, health and safety, hygiene, and emergency procedures

29. To research, recommend and liaise with other managers regarding procedures to improve the overall efficiency of the property.

30. To develop and implement Standard Operating Procedures and ensure compliance to maximize profitability and ensure that standards and quality are maintained.

31. Ensure that all team members receive continuous training and development, and facilitate the growth of high potential employees

32. To contribute to the security of the building, company assets and guest/co-worker safety by ensuring full adherence to security procedures and proper handling of keys/cash by all team members in line with company policy.

33. Always remain calm and professional, including during emergency situations and/or heavy hotel activity, serving as a role model for the team and other employees.

34. To always act in an ethical manner, and maintain a professional profile within the property, to serve as a role model for all team members

Job Type: Full-time

Salary: $70,000.00-$94,000.00 per year

Benefits:

• Extended health care
• Relocation assistance
• RRSP match

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Work Location: In person

Expected start date: 2024-04-01