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Form of workOur bottom line is different.
There's something special about working at ATB. It's been recognized on every top employer list that matters. Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring your whole self to work. Maybe it's our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren't our clients.
Whatever it is, you won't find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.
Our Senior Client Care Career Opportunities start here…
Are you an expert verbal and written communicator?
Do you enjoy helping people? Sharing advice?
Do you have an interest in financial wellness: from savings, investing, credit, mortgages, and more?
Perhaps you're an experienced banking professional looking for an organization where you're empowered to uplift and transform clients' lives.
If you've answered yes to any of the above, then it's time to consider a career with ATB.
Department: Everyday Financial Services - Client Care (Client Care is ATB's official Contact Centre serving Albertans)
- Shifts are based on a 6-week rotation Monday to Friday between 8:30AM - 7:45PM, with every third Saturday 9:00AM - 5:00PM
Location: Alberta (This is a hybrid role that will require some in-office activities) #LI-Hybrid
Apply by: January 31, 2023
Compensation: G-PFS to H-PFS depending on experience
- The Client Care career path at ATB includes multiple levels of opportunities that range from entry-level to advanced client service, sales advisory, underwriting and various levels of leadership.
- Our Total Compensation package includes:
- a competitive base salary
- customizable benefits starting from Day 1, including Health Spending and Wellness accounts, extra vacation and much more
- vacation & floater days
- an annual bonus program that is directly influenced by your individual performance
- an industry-leading pension plan
- banking benefits, including free accounts, preferred mortgage rates, and reduced investment fees
System Job Title: Retail Banker 2-3
The Role
Our customers value advisors who engage in conversation, ask open-ended questions, and actively listen with acknowledgement and empathy. As one of our senior level Everyday Banking Advisors, you are obsessed with providing WOW experiences for customers and always doing the right thing. That means going beyond the transaction, and truly getting to know the unique story of the person on the other end of the phone. You are a problem-solver, hungry to find innovative solutions for your customers' challenges. You will be supporting Albertans through inbound calls which could include day-to-day banking products, investments, credit products or mortgages.
Banking is serious stuff, and engaging with customers over the phone isn't for everyone, but we're not worried. You have previous client facing or contact centre experience under your belt or you're excited to transfer your skills and feel confident that this role is a fit for you, given its unique challenges.
Requirements
- Client-obsessed personality: you thrive on making great things possible for your clients, team members, Albertans, and beyond
- Intermediate understanding of Canadian Banking: be it managing your own finances, working in another financial institution or in a fast-paced client facing environment, our broad range of opportunities can align to your experience
- Understanding of banking products such as: chequing and savings accounts, credit products, investments and mortgages.
- Driven to perform: you have an innate drive for high performance and meeting organizational goals
- Champion of belonging: you embrace the values of diversity & inclusion, and champion the idea that our differences are our strengths
- 3-5 years experience providing exceptional customer service in a professional work environment with a proven track record of success
What else?
- You value the team around you, and are committed to achieving success together
- You are adept at using technology, sourcing information on-line, and ensuring processes are followed
- You are a problem solver, and thrive on digging in and finding ways to make the impossible possible
- You are able to independently prioritize and complete your tasks efficiently
- You are a connector who thrives on building new relationships and nurturing existing ones
- You are curious, adaptable and fiercely accountable
How to apply?
- Submit an application through our on-line platform (please reach out if you require any accommodations)
We value our team members' opinions. If you know someone at ATB, have them forward you a referral link to this posting. Their positive feedback will help your application stand out.
What's next?
- Our recruitment team will review your submission first-hand
- We'll follow-up to align your unique skill set and experience to one of our Client Care opportunities
If you are shortlisted, you will be invited to participate in a digital interview or phone interview.
Benefits
Be great. Be you. Believe.
We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.
Stay in touch!
ATB is excited to know you're interested in a career with us! Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.
