AddressAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title Senior Manager, HR ServiceNow
Job Description
What is the opportunity?
RBC is upgrading our HR ServiceNow platform to improve our current HR Service Delivery infrastructure – target completion date of July 2023. You are responsible for the ongoing operations and enhancement of HR ServiceNow ensuring that our platform continues to improve our operating efficiency and delivers a positive user experience. You will function as the lead for this product and this will include supporting and sustaining the configuration of HR ServiceNow by working closely with business partners HR and Technology. The successful candidate must be able to foster positive relationships, be solution oriented and have a keen attention to detail. As a subject matter expert, you will be responsible for staying up to date with best practices and ServiceNow enhancements and roadmap.
What will you do?
- Take part in HR ServiceNow upgrade and post upgrade activities Contribute to the on-going design and enhancement of HR ServiceNow to reflect RBC HR’s Service Delivery requirements
- Provide technical leadership, advice and counsel as a HR ServiceNow subject matter expert on HR Service Delivery
- Engage with HR Centres of Expertise, Technology and key stakeholders to gather and clarify business requirements, and translate these into system configurations
- Actively seek the identification of issues, escalate and manage resolutions by collaborating with business partners and other members of the HR Digital Solutions and Technology
- Develop and maintain strong relationships with subject matter experts in various areas of HR and Technology
Must-have:
- 5+ years’ experience with ServiceNow configuration and technical product management
- Strong understanding of end-to-end HR Service Delivery
- Strong problem solving, collaboration and consultation skills to pull on various parts of RBC to achieve project outcomes
- Post-secondary diploma or degree in a business-related discipline or equivalent job experience
- Processes, organizational hierarchies, employee data management and downstream system impacts
- Ability to interact with business partners at all levels of the organization to collect and document business requirements
- Must be self-directed and capable of working with minimum supervision
- Ability to take ownership of duties and work under tight deadlines, multiple priorities and a heavy work load
- Experience in financial services industry
- 3-5 years of related Human Resources experience within a corporate HR environment
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to take on progressively greater scopes of work
Address: TORONTO, Ontario, Canada
City: CAN-ON-TORONTO
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: Human Resources
Job Type: Regular
Pay Type: Salaried
Posted Date: 2023-01-24-08:00
Application Deadline: 2023-02-07-08:00
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.
