Senior ServiceNow Developer & Administrator - Tangerine

 
Requisition ID: #
Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.
As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.
Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!
The team:
Our Tangerine IT Department’s ServiceNow team supports development and the administration of the enterprise ServiceNow platform, which is essential to our IT Service Management (ITSM) & IT Operations Management (ITOM) processes.
The role:
Reporting to the Senior Manager, IT Frontline Support & ITSM Platform, you are responsible for hands-on support of both day-to-day continuing development and administrative support of the Tangerine ServiceNow platform including initiatives on the configuration, administration, implementation, and maintenance specific to Tangerine's ITSM modules, Configuration Management Database (CMDB), and integrations within the ServiceNow platform.
Your work priority will be to extract and maximise business value by providing solutions that best fit the business (i.e., leveraging out of box versus heavy customization).
And you will champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
We operate in a hybrid work environment. When required, there will be occasions for infrequent onsite work at our North York office location.
In this role, circumstances may arise where you will need flexibility to work extended working hours in the evenings and/or weekend & when required, be on-call.
Is this role right for you?
-You
have a passion for everything to do with ServiceNow and thrive on providing a great customer experience and user intuitive designs and enjoy providing improvements and recommendations on existing processes and tools.
-You excel at solution design including defining and documenting the structure, connections, and relationships of systems to help support building out integrations or technical documentation.
-You get a deep satisfaction in applying your troubleshooting and root cause analysis to address bugs or finding workarounds or other methods to solve problems.
-You thrive under pressure and with multiple tasks to meet tight deadlines, independently, as part of a team, and on projects using Agile or Waterfall methodologies.
-You take pride to help provide standards and guidelines to less senior developers and other parties that may also be providing you with code, including code reviews where applicable.
 
Do you have the skills that will enable you to succeed in this role?
-You possess excellent communication (verbal/written) skills to convey technical information to both technical peers and business stakeholders.  Furthermore, you also have good interpersonal skills to build relationships with internal and external business partners and vendors.
-You can demonstrate hands-on technical experience with at least 1 instance in the systems design of ServiceNow applications.
-You have least 4+ years of hands-on technical working experience
as a ServiceNow Developer in a medium and/or large enterprise organization
.
-You also have least 2+ years of hands-on technical working experience as a ServiceNow Administrator in a medium and/or large enterprise organization.
-You can demonstrate
hands-on technical working experience in the administration of both the Configuration Management Database (CMDB)
& Discovery.
-You can demonstrate strong technical experience & knowledge of integrations on the ServiceNow Platform, consisting of either RESTful API’s and/or SOAP and/or Integration Hub and/or workflows, etc…
-You possess good time management skills to succeed with shifting priorities over multiple assignments on projects/programs.
-You have the ability to do research & development of new ways to leverage the ServiceNow platform.
-Familiarity with Flexera's Data Platform & Technopedia offerings; as well as experience with the Cloud Discovery (GCP/Anthos) in ServiceNow and/or the Service Graph Connector in ServiceNow are assets.
-Completion of a post-secondary education in Computer Science or related technology field.
-Completion of ITIL Foundation v.3 and/or v.4 certification +
ServiceNow Certified System Administrator
.
-ServiceNow Scripting certification or training is an asset.
 
What's in it for you?
-You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
-You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
-You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits
.
-You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
-You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
 
Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)
Location(s):  Canada : Ontario : Toronto
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.