Service Appointment Coordinator

The Hollis Ford Service Department has an opening for a Service Appointment Coordinatorresponsible for scheduling service work in the service department.

The Appointment Coordinator must be an outgoing, energetic person to be the face of Hollis Ford. The ideal candidate will have exceptional customer service skills to be able to provide our customers with the best possible experience, the way the experience should be. The Appointment Coordinator is responsible for creating and maintaining a service schedule that best utilises the resources of Hollis Ford while providing an optimal level of convenience for our customers.

- Acts as a principal contact between the customer and the Service Department

- Primary goals are answering phone calls, scheduling appointments, and re-contacting customers for scheduled maintenance and special ordered parts.

- Greeting and checking in clients upon arrival
- Providing excellent customer service and addressing client inquiries or concerns
- Maintaining accurate and up-to-date appointment records
- Collaborating with team members to ensure smooth operations and efficient scheduling

```Requirements```
- High school diploma or equivalent
- Previous experience in customer service or a similar role preferred
- Excellent communication and interpersonal skills. Maintain our strong Customer Satisfaction Index rating
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient computer skills, including knowledge of scheduling software
- Professional and friendly demeanor

A Nova Scotia Driver's License is required.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs and the employee's skill set.

Job Type: Full-time

Salary: From $680.00 per week

Benefits:

• Disability insurance
• Extended health care
• Life insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to Commute:

• Truro, NS B2N 1L1 (required)

Work Location: In person