Address
Form of workPaladin Security: Making the World a Safer and Friendlier Place because we CARE !
Job Skills / Requirements
Our Software Administratoris responsible for managing, configuring, and ensuring the smooth operation of enterprise applications within the organization (WinTEAM, Docebo, Hire by WorkWave, and TrackTik). As a part of the Innovation & Transformation team, you will provide support and troubleshoot any escalated issues related to these applications. Our ideal candidate will bring a sharp analytical mind, be detail oriented and inclined to help others, and possess strong communication skills to deliver effective training and issue resolution.
Responsibilities
•Maintain user confidence as a technical subject matter expert (SME) of all enterprise applications
•Provide technical support and responds to user inquiries; troubleshoots / resolve issues promptly within SLAs
•Manage the day-to-day administration and configuration of enterprise applications; maintain documentation
•Maintain user access and permissions within applications to ensure security and integrity
•Conduct effective training to end-users based on features and functionality relevant to their role
•Monitor system performance and troubleshoot issues that arise; escalate major outages issues, as required
•Ensure data integrity within all applications through regular reviews and cleansing procedures (including KPI reporting)
•Stay informed about software updates and new features to make recommendations for system and process improvement
•Perform other duties as required to meet organizational requirements
Requirements
•Strong analytical and problem-solving
•Excellent communication and interpersonal skills
•Proficiency in MS Excel, encompassing scripting and automation to enhance data analysis and reporting
•Working knowledge of WinTEAM, TrackTik, Docebo and/or Hire by WorkWave is preferred; otherwise, a willingness and ability to learn
•Proficient in SQL, including experience in database querying, manipulation, and optimization is preferred
•Familiarity with the Microsoft Power Platform suite, including PowerApps for building custom business applications, Power Automate for workflow automation, and Power BI for advanced data visualization and analytics is preferred
•Familiarity with Azure Logic Apps and Runbooks, enabling integration and automation of workflows across cloud services and on-premises systems within the Azure ecosystem is an asset
Salary: $50,000 - $75,000
Additional Information / Benefits
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
This job reports to the Manager, Central Service Desk
This is a Full-Time position
Number of Openings for this position: 1
