Spa Concierge

*MUST COMPLETE INDEED ASSESSMENT OR ELSE APPLICATION WILL BE AUTOMATICALLY IGNORED*

Oo Spa is a high-end Japanese-inspired spa and barbershop that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The barbershop provides ultra-luxe Japanese-style grooming services, including haircuts, shaves, hand and foot repairs and shoeshine services, in a stylish and enjoyable environment dedicated to men. The day spa offers clients a holistic approach to beauty in achieving a balance between the mind, body and skin. It is catered to both men and women and offers high-end, natural Japanese skincare products which are from the Myufull line of products directly from Japan. Oo Spa is the first North American open concept, self-serve beauty spa and ultra-luxe Barber shop of its kind.

Lead Spa Concierge Position:

Oo Spa is currently growing and have an opening for a bright and driven Lead Spa Concierge to be part of the front-line of our business. Oo Spa prides itself in providing the highest level of customer service as part of our business model. As the Spa Concierge, you will be setting the initial tone for the clients’ experience. Oo Spa is seeking a mature, honest, responsible, reliable, enthusiastic, and professional individual with exceptional communication skills. Weekend availabilities are mandatory.

Applications will only be considered if submitted through the proper channels.

**All parties looking to be considered for a position with the Oo Spa group must complete an assessment skill test through Indeed in order to move to the first round of interviews. Should you be invited for an assessment test and not complete it, your resume will be automatically ignored.**

Role Duties and Responsibilities:

• Proven leadership ability. Understands leading by example in all aspects of the role
• Preference to candidate fluent in Chinese
• Must be comfortable with multiple roles
• Stay current on industry standards, best practices, and trends, and develop service menus and treatment protocols
• Managing the scheduling of all staff in a manner to reduce excess staffing costs
• Lead in the development of the team of employees including hiring, on-boarding, training and development, and project manager of various tasks related to the business of Oo spa
• Prepare, recommend, and analyze the spa's budget, goals, and objectives to maximize profits
• Assist in developing marketing strategies, promotions, packages
• Manage vendors and manage monthly membership programs (including reporting) related to products, promotions, and services
• Coordinate systems and manage all client reviews, surveys, and concerns so that they are addressed within a 24-hour period or less
• Builds positive and effective relationships and partnerships with fellow employees, colleagues, supervisor, and clients
• Understands and upholds all loss prevention and inventory management policies on a consistent basis, and ensures total team adherence to these same policies
• Ensures both personal and team comprehension of all communication and training materials, and timely/accurate completion of all assigned operational tasks
• Emphasis and priority set on Product, Membership, and Service sales
• Reschedule and follow up patients that do not show up for appointments
• Oversight of VIPs and relationship building with High Value guests
• Open and close cash drawer
• Assist in developing and implementing company policies, guidebooks, and manuals for training and hiring
• Welcome and provide a personalized greeting for each client that enters the spa.
• Assisting with inventory oversight and product display in Spa
• Signing for all deliveries
• Manage overall cleanliness & maintenance of Spa
• Outbound calling of all leads
• Completing reminder calls and emails to guests who are scheduled for next 48 hours
• Utilizing the CRM system to know which beverage each client usually likes, the appointment they are attending for, and providing the client with the warmest of greetings.
• Oversight of VIPs and relationship building with high value guests
• Greeting clients via the incoming telephone calls and providing knowledgeable information about the products and services available
• Utilizing the CRM system to efficiently manage all appointments
• Assist guests in choosing the right products and memberships based on their needs
• Emphasis and priority set on Product, Membership, and Service sales
• Escorting clients to and from the respective areas based on their appointment
• Print and organize promotional materials for the Spa
• Open and closing duties, including any next day preparation
• Sorting through office mail daily
• Reschedule and follow up with guests that do not show up for appointments
• Monitor and respond to company emails, participate in discussions, and offer solutions

Prior Experience Requirements:

• Similar role, more than 5 years
• Preference to candidate fluent in Chinese
• High-end hotel experience and/or luxury spa experience is a must.
• Exceptional communication skills, both verbal and written
• Comfortable with multiple software systems
• Education/Experience in business development, social media, and/or marketing would be an asset

Job Types: Full-time, Part-time, Permanent
Part-time hours: 25 per week

Salary: $20.00-$28.00 per hour

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Flexible schedule
• On-site parking
• Paid time off
• Store discount

Schedule:

• Day shift
• Every Weekend
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay
• Tips

Experience:

• Retail sales: 5 years (preferred)

Expected start date: 2023-02-01