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SalarySurveillance & Monitoring Station Operator
CMI Concierge & Security is a dynamic and rapidly expanding organization, that has been providing exceptional service to clients across Greater Vancouver Region since our establishment in 1997. We are Vancouver’s leading provider of premium concierge and security services for large residential and commercial properties. Our team is driven by a commitment to solving customer challenges and we take pride in maintaining the highest standards.
If you’re passionate about making a difference and thrive in an environment that focuses on problem-solving and unwavering dedication, CMI Concierge & Security is the place for you.
Job Description
The Surveillance & Monitoring Station Operator monitors and responds to all incoming video and regular alarms and will dispatch a mobile security personnel or a relevant 9-1-1 emergency respondent to different sites in the Greater Vancouver Region. In addition, the Operator will answer emergency calls from clients and will promptly refer to a solution or connect to a facility management team for further action.
Main Duties and Responsibilities
- Monitoring and dispatching on live crime in progress via video.
- Monitoring the alarm events, identifying the causes, and dispatching mobile patrol or 9-1-1 respondents when necessary.
- Handling incoming and outgoing calls.
- Analyze information, determine, and collect important details, provide guidance to the customers with their inquiries, and prioritize and resolve issues.
- Maintain accurate records of incidents, actions taken, and any communication with security teams or authorities.
- Adhere to the established operation protocols, and relevant legislation (e.g. PIPA).
Compensation:
- Starting at $19 per hour
- Eligible Dental, Extended Health, and Life Insurance after 6 months of employment
Schedule:
Sunday-Thursday, midnight to 8 am – 40 hours per week
Qualifications
Mandatory:
- BC Security License
- Must be able to remain alert throughout full 8-hour shift
- Computer literate – able to use and troubleshoot video surveillance and monitoring systems, familiar as a user with basic Microsoft Office tools – excel, word, outlook
- Must be able to understand and articulate information clearly and comprehensively when communicating over the phone, email or other communication platforms.
Our Ideal Candidate:
- Previous call center or alarm monitoring experience is an asset but will train a suitable candidate.
- Proven professional communication skills, both written and verbal
- Ability to deal with multiple tasks and prioritize effectively.
- Attention to detail and accuracy.
- Self-motivated with a positive attitude.
- Excellent judgment and decision-making abilities
- Remain calm and manage high-stress situations.
- A self-motivated team member with a positive attitude.
- Curious, willing and able to learn.
