AddressOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft. Position: Tech Support Analyst IILocation: MB, CAN, R1A 2M2 Duration: 6 Months Job Type: Contract Work Type: Onsite Language: English Job Description:
- Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.
- Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals.
- Ability to setup, configure and add all hardware. Assist Corporate Desk Side Support technicians with large IMAC?s.
- Assure that all tickets requiring follow-up work and/or calls receive appropriate attention. Provide technical support to end users via telephone.
- Back up and burn end user data. Assist in developing and documenting improvements to current processes. Assist coworkers in resolution of end users? technical issues.
- Assist coworkers in the execution of established processes and escalations.
- Test, image and clean PC? s, laptop, monitors, printers, and other related hardware.
- High School Diploma or GED required.
- 2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required.
- Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.
- Possess 1 to 2 year's experience in a break/fix environment.
- Able to lift and palletize heavy equipment. (PC?s, monitors, printers.) Strong verbal and written communication skills.
- A certain degree of creativity and latitude is required.
- Client supports Employment Equity and Diversity
- We are looking for an experienced deskside support tech who can work independently and within a deskside support team.
- Tech will be resolving Remedy tickets for operating system and application support, as well as installations, adds, moves, & changes.
- Tech must have a working knowledge of desktop/laptop hardware, software support, print drivers, and basic application support.
