Territory Customer Support Manager

At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.

Title: Territory Customer Support Manager - 93729
Primary Location: Canada (CA) - Saskatchewan  - Grimsby   
Function: Customer & Product Support 
Onsite/Remote: Remote Position 

Candidates applying for this position must have the proper work authorization to work in Canada to be considered for this position.  Canada visa sponsorship is not available for this role.

Your Responsibilities
As a Territory Customer Support Manager for John Deere in Regina, Saskatchewan, y

ou will develop channel partner technical and customer support capabilities to achieve marketing unit product support and customer/dealer satisfaction goals for a geographic area of responsibility. In addition, you will:

-Work with channel partners to identify and resolve performance issues related to Customer Experience (CE), Customer Relationship Management (CRM)
-Serve as product expert for assigned products, communicate with factories on appropriate product issues and solutions
-Develop the dealers’ product support capabilities (Service ADVISOR, Dealer Technical Assistance Center, Tools, Facilities, Warranty Administration) to improve customer satisfaction
-Deliver product, technical, and/or management training to channel partners, company employees or customers
-Facilitate channel partner employee development by counseling them on training plans and class enrollment
-Provide marketing support to ensure product optimization via customer clinics and assist with demonstrations and farm shows
-Administer company product warranty/Product Improvement Program (PIP) policies and resolve other reimbursement issues
-Develop channel partner's service management and profitability capabilities to help strengthen their parts and service business

What Skills You Need
-Demonstrated ability to build relationships and maintain trust with key stakeholders 
-Effective negotiation and conflict resolution skills 
-Strong time management skills 
-Ability to work effectively in a team environment 
-Excellent communication and presentation skills
-Proficiency in the use of Microsoft Office 
-Strong self-initiative and self-starting 
-Familiarity with equipment and equipment operations 

Ability to travel (up to 50%) within Canada and to the US to meet business needs
-Valid Driver’s License

What Makes You Stand Out
-Mechanical skills, knowledge and experience with relevant farm machinery 
-Understanding of farming/agronomy practices and the operational/business needs of Ag & Turf customers 
-Understanding of business, sales, and marketing practices 
-Experience working with, or in a dealer or channel partner 
-Field experience with regular customer contact, knowledge of dealer/distribution network, geographic area of responsibility 

Education

Ideally you will have a degree or equivalent related work experience in the following:

-University degree, preferably in agriculture, engineering, business or a related discipline
In accordance with the John Deere Accommodation Policy, reasonable accommodation of any of these qualifications may be considered. An equal opportunity employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business.

This position will be posted for a minimum of 7 business days and unposted when a qualified pool of candidates is achieved.

The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.