Training And Protocol Manager

Overview:

The Manager, Training and Protocols acts as an Ambassador for Regal Security Inc. (hereafter “Regal”) by ensuring Regal’s security programs are properly supported from a protocol and training perspective that delivers excellent service and client satisfaction. The primary responsibility of this role will be to manage all Regal Training programs and ensure they are planned and executed properly. The manager will also ensure the proper documentation and protocol binders are in place, administer equipment and materials deployment, provide onsite training for Regal guard staff and track their success.

Core Duties and Responsibilities:

• Develop training modules, lesson plans and materials including but limited to New Employee Orientation, FIrst Aid/CPR, Use of Force Training etc.
• Develop testing strategies for candidates in all training modules and ensure they are administered in a way that demonstrates knowledge and skill from the candidate.
• Complete the 40 Hours Ontario Security Guard Ministry training to generate revenue and candidates. Separate course modules in order to facilitate individual training sessions as required.
• Develop training material feedback and instructor evaluation for students to complete and document.
• Develop a training strategy that blends the in class with the remote learning options.
• Drive implementation of Learning Management Software to enhance remote learning options and provide staff self directed learning opportunities
• Attend Regal offices, work site, online seminars to provide individualized of group training
• Manage that staff training certifications are updated in required softwares and hardcopies supplied to HR for employee file
• Manage subordinate trainer certifications and ensure they are valid and on file with Regal
• Create and document training methodology for trainers under your management, how you will train them and measure their performance as trainers.
• Oversee Protocol Binder templates
• Ensure that Site Protocols binder(s) are up-to-date with clear and concise understanding of building operations and emergency preparedness such as Fire, Fire Safety Plan(s), Water Penetration, Evacuation, Bomb Threats, etc.
• Manage the pipeline of site protocol binder requirements and ensure communication of needs to all relevant pipeline stakeholders has been completed.
• Assist with printing and putting together other Regal documents (media materials, head office materials, etc.).
• Coordinate with all Regal Service teams to ensure proper execution of security contract programs from a protocol and training perspective section.
• Attend Regal sites to review current site protocols and gather information
• Administer Regal’s training checklists and matrixes to ensure required qualifications are being met.
• Assist in developing and implementing protocol and training processes and/or procedures to improve operational efficiency/effectiveness at assigned sites.
• Complete Regal and client required reports for items like patrol reports, parking tickets, use of force reports, vehicle maintenance reports, etc.
• Participate in various interdepartmental meetings to help resolve issues and ensure service meets operational excellence levels.
• Assist with setup and tracking of Regal equipment for job sites as required (email addresses, mobile phones, etc.).
• Other duties as assigned.

Qualifications:

• Valid Ontario G Class Driver’s license with minimal infractions.
• A proven background of 3 years experience in a security leadership role.
• Demonstrated verbal and written communication skills.
• Strong written communication skills and document preparation.
• Obtain and maintain Trainer certifications that are pertinent to Regal’s business as required (examples: First Aid, Use of Force etc)

The Ideal Candidate will possess:

• A university degree in business or equivalent qualification is recommended.
• Valid Security License, Valid First Aid / CPR Certification, & WHMIS Certification.
• Strong organizational skills in order to manage multiple tasks concurrently.
• Strong investigation, research and strategic analytical skills.
• Strong administration, project management, and multi-tasking skills.
• Adapts well to challenges and works well under pressure.
• Computer literacy and proficiency required, with good working skills in Apple products, Microsoft Office and Google.

Why choose Regal Security?

Regal Security Inc. is an established and growing security company that offers a vast array of professional and dependable security guard services across the Greater Toronto Area and Southern Ontario.Our Everyday Superhero™ guards are selected and trained to protect the client’s assets, property, employees, and tenants, using a custom-designed security solution for every client within the sectors we serve.

Every member of the Regal security team and every service carried out as directed by the Regal guiding principle is “THE REGAL SECURITY MISSION IS “YOUR PEACE OF MIND”™.”

Regal Security Inc. welcomes all candidates equally and encourages all qualified candidates, from women and men, including persons with disabilities, members of visible minorities, and Aboriginal persons, to apply

Regal provides accommodation for applicants with disabilities during the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please get in touch with us to request an accommodation.

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Regal Security