Veterinary Services - Client Service Representative

King Animal Hospital, a newly constructed Equine and Small Animal Referral and Emergency Hospital, is seeking Client Service Representatives to join our team!

Our hospital is a 55,000-square-foot, state-of-the-art facility located on 50 acres in King City, Ontario, and will offer specialty referral, rehabilitation, and emergency services.

The Client Services Representative reports to the Client Services Manager and works closely with clients and with veterinary staff. The main purpose of the Client Service Representative is to provide exceptional customer service to clients and ensure that their experience at the clinic is positive and welcoming. In providing an outstanding client experience, the Client Service Representative will build a positive relationship between the clinic and its clients.

Responsibilities include:

• Welcoming patients, clients, and visitors in person or on the telephone
• Working patiently, attentively, and compassionately with clients in various emotional states (distressed, angry, frustrated clients).
• Work with the veterinarians and RVT team to triage telephone calls and allocate appropriate advice.
• Manage the booking of patient appointments, via phone, email and text.
• Provide clients with estimates for costs and provide invoice and process payments.
• Manage the processing of insurance claims on behalf of the client.
• Working with insurance companies and/or veterinary financing companies to assist with client invoicing.
• Maintaining patient accounts and managing veterinary record requests by obtaining, recording, and updating personal and financial information.
• Completing referral intake processes, perform administrative tasks of medical and diagnostic records.
• Handling client complaints and concerns with professionalism and tact
• Processing payments and maintaining financial records
• Assisting with inventory management and ordering supplies as needed
• Assisting with various administrative tasks, such as data entry
• Maintaining a clean and organized reception area
• Protects clients’ rights by maintaining confidentiality of personal and financial information.

What We Offer

King Animal Hospital is dedicated to excellent patient care but is also committed to employee wellness and development:

We are committed to ensuring you have meaningful work with continuing education and career path planning.

• We integrate wellness systemically into the hospital with full bench strength support, an onsite Social Worker and Human Resources professional, paid time off, healthy schedules, defined roles and responsibilities, and a corporate gym.
• We will work hard to ensure you are seen for the unique contributions that you bring to the hospital.
• We understand the importance of strong interdepartmental communications and are dedicated to ensuring all employee’s voices are heard.
• All leaders will have leadership training to further support a positive culture.

We offer a competitive salary and benefits package, including:

• Extended health and dental insurance, and life insurance,
• Paid time off including vacation, and sick days,
• Discounts on personal pet services and products,

Our Ideal Candidate:

The successful candidate will be an excellent team player, have a passion for animal care and have the desire to work in a collaborative, multidisciplinary environment.

• High school diploma or equivalent.
• Previous experience working in a veterinary clinic or similar setting preferred.
• Previous experience with scheduling, administration, and or data entry.
• Demonstrated experience in client or customer service role is preferred.
• Excellent customer service skills and the ability to handle difficult situations with patience and professionalism.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Familiarity with basic computer programs, such as Microsoft Office.
• Willingness to work flexible hours, including evenings and weekends.

If you are a dedicated and compassionate individual looking for a rewarding career opportunity, we encourage you to apply today. Please submit your resume and cover letter to the attention of Daniela Gaudio -Client Services Manager- dgaudio@kinganimalhospital.com and include "Client Service Representative" in the subject line.

We are an equal opportunity employer, and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, or any other characteristic protected by law.

If you need assistance or accommodation during the application process because of a disability, it is available upon request (careers@kinganimalhospital.com).

Job Types: Full-time, Part-time, Permanent

Salary: $18.00-$22.00 per hour

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• Evening shift
• Holidays
• Night shift

Ability to commute/relocate:

• King City, ON L3Y 1K5: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Does your availability include weeknights and weekends--evening and overnight shifts?

Work Location: In person