Vice President Of Operations

Job Description:Capital Staffing Solutions is growing, and we are looking to fill our internal VP Of Operations position. Drive a culture of excellence while managing recruiter teams, customer service, and day to day operations. Collaborate with C-Suite Executives, and senior leadership to create and execute on the organization’s strategies and overall vision. Engage and empower the recruiter team(s) to execute strategies to grow and expand the business and enhance customer satisfaction. Supervisory Responsibilities:Recruits, interviews, hires, and trains management-level staff in Recruitment departmentRecruiter, interviews, hires, and trains recruiter staff - in collaboration with VP Business Development and Recruitment ManagerOverseas team building for recruiter departmentOversees and manages recruiter KPIs and metrics - ensure aligned with sales targets per quarter/annumProvides constructive and timely performance evaluations if recruitment department(s)Handles discipline and termination of Recruiter employees in accordance with company policy. Drive Team PerformanceAssist in building out the Onsite program - across Canada & USA - alongside senior leadership and C-suite executive(s)Assist in hiring, training, and managing recruitment team(s) across USARestructuring, training, and managing new recruitment teams added through business acquisitionsBring a creative approach to leading, managing and growing a highly successful businessProvide leadership and direction by engaging and inspiring a team of talented people across CanadaProvide outstanding leadership by creating a vision, gaining buy-in and supporting the team through to executionIdentifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.Set clear targets and plans for Recruitment team, Customer Service, pipelines and Growth; hold teams accountable by driving performance management with local leadershipUse reports and dashboards to make actionable business recommendations to managers and executive leadershipProactively mediate and resolve any recruitment team challenges, client concerns or escalations that require additional leadership supportDevelop and execute daily, monthly, quarterly, and yearly strategies to hit targets and drive profitabilityDrive and increase marginProvide hands-on senior leadership and drive accountability through performance feedback.Pursue and manage corporate strategies and targeted initiatives including loyalty programsDeliverer education on key tools to new hires, existing employees, and management, recruiters, sales and non-sales.Ensure Personnel needs within the department are met through:Identifying recruitment and training needsDeveloping and providing required trainingPerforming discipline, and termination of employees in accordance with policy. Reinforce Operational StandardsDevelop and reinforce high operational standards by coaching and reinforcing targetsCreate a continuous improvement culture by actively collecting feedback, testing strategies, and improving sales and candidate flowUtilize reports and dashboards to provide feedback to management on strategic direction, as well as execute process management changesKeep executive & senior leadership team(s) informed through a regular cadence of emails and callsHelp control expenses, including staffing, supplies, systems & servicesDrive process excellence to eliminate inefficiencies, reduce costs, and enhance employee, candidate and client satisfaction while ensuring safety-first protocols are top priorityWork closely with business leaders to assess financial performance and ensure alignment with overall financial strategies Strategic Business PlanningBuild strong relationships with key stakeholders, operations, and service to develop a Nationwide strategy - Canada & USADevelop awareness of market and partner with local communities, businesses, and customers to create opportunities for growthCollaborate with business partners to execute strategy for marketing initiatives, collection results, and expansion plansLead conversations to provide consistent feedback to teams on recruitment revenue(s) pipeline and processesProvided weekly cadence and executive reviews for informed decision making and change management to leadership and transparency to the organizationDevelop daily and weekly reporting to highlight key metrics across multiple organizations to have accessible real time data.Deliver training for new and existing employees, managed agenda, coordinating events and speakersDesign, develop and implement New Hire/Onboarding Program for North AmericaPerform additional responsibilities as assigned by management to meet business needs Experience:Senior sales leader with over 10 years of experienceManaged all aspects of the sales and recruitment process’Up to 5 years of Recruiting experienceUp to 12 years as a successful people leaderExperience from all over the world including, Australia, south-east Asia and the Americas,A proven track record as a global award winner, in the capacity of both an individual contributor and a sales manager.Able to travel frequently Apply Online Today!Company Description:At Capital Staffing Solutions, we come to work every day because we want to solve one of the biggest problems that many companies face, Staffing! Many companies don’t know what our process really is here at Capital. Our mandate is to build a strong and trustworthy relationship and be a part of your company's HR team and not just another vendor. Job ID: 20386342
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Capital Staffing Solutions