Volunteer Services Manager

Role Details

- Job Type: Part-time 28 hours/week (Flexible)

- Salary: $27.47 - $30 per hour

- Location: Edmonton, Canada (Work from home, but local travel necessary)

- Hours of work: The nature of our services requires a time commitment that may vary weekly to support move planning and execution. While we strive to provide some scheduling predictability, the successful candidate must be willing to embrace flexibility within their working hours. If you are adaptable to the fluidity of this role, then this would be the role for you.

About this Role

Shelter Movers is seeking a Volunteer Services Manager to lead a team of volunteers to develop and execute the Volunteer Services Strategy. Reporting directly to the local Chapter Director, this pivotal role involves supporting the execution of the strategic plan among volunteer functions, refining policies and procedures, and overseeing project management initiatives.

The Volunteer Services Manager Role is the best fit for a leader with a strong background in team management, particularly within the nonprofit sector. The ideal candidate will possess advanced interpersonal, analytical, and communication skills, along with a knack for problem-solving. If you're a collaborative leader who can inspire trust and foster a culture of achievement, we want to hear from you.

About Shelter Movers

- A national charitable organization that provides no-cost, trauma-informed moving and storage services to individuals and families fleeing abuse. Shelter Movers is the only service of its kind in Canada.

- Volunteer-powered, Shelter Movers currently operates chapters in Greater Toronto, Ottawa, Montreal, Nova Scotia, Vancouver, Waterloo Region, Moncton, Calgary, and Edmonton!
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- Since 2016, Shelter Movers has completed over 6,000 moves, transitioning women and their children to lives free of abuse.

Who will love this job?

- A caring, compassionate and competent individual who understands the intersectionality of challenges faced by women and particularly survivors of abuse in the local community

- An ally wanting to play a tangible role in breaking the cycle of gender-based violence in Canada.

- A changemaker looking to create a meaningful impact for families experiencing abuse

What you’ll be responsible for:

- Supporting the Chapter Director and National Volunteer Services Director in executing Shelter Movers’ strategic plan, as it relates to Volunteer Services

- Select, train and manage a team of volunteers and/or volunteers

- Grounding recommendations and decisions in evidence, using key performance indicators to understand volunteer behaviour
- Attending recruitment and engagement events in person in Montreal

- Creating and providing reports and analysis where necessary to demonstrate the effectiveness of current policies and procedures

- Identifying, developing and testing process and policy improvements to enhance volunteers’ experience at Shelter Movers
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- Actively contributing to national Volunteer Services team meetings and with ideas and feedback on national initiatives and procedural changes
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- Managing ongoing and temporary projects (e.g., student placement programs) as needed

- Updating and refining volunteer orientation presentations and facilitating when needed

- Assisting other chapter-level functions when necessary

The ideal candidate:

- Exemplifies empathy in all interactions, fostering profound understanding and unwavering support
- Masters the art of multitasking, efficiently juggling multiple responsibilities
- Champions effective leadership, guiding and unifying teams towards shared objectives
- Makes bold and decisive decisions, leveraging astute judgment
- Actively engages with the community, demonstrating a community-minded approach
- Exhibits strong emotional intelligence, navigating interpersonal dynamics with sensitivity
- Communicates with precision and influence, articulating ideas with compelling clarity
- Pioneers innovative thinking, anticipating and addressing future challenges with foresight
- Collaborates seamlessly within teams, fostering synergy and collective achievement
- Adapts swiftly to changing landscapes, pivoting priorities with agility and resolve
- Embodies unwavering reliability and integrity, consistently exceeding expectations
- Commands attention with powerful public speaking skills, captivating diverse audiences.
- Maintains a supportive, approachable, trauma-informed, anti-racist, anti-oppressive, client-centered, and inclusive communication style.
- Possesses knowledge of the Violence Against Women and Gender-Based Violence sectors, with specific familiarity with women's shelters as a strong asset.

Perks at Shelter Movers:

- Health/Dental Coverage
- Phone Stipend
- Employee Assistance Program
- Discounted fitness membership
- Parental Top-up
- Paid time-off

Note that the successful candidate will be subject to the successful completion of a criminal background check and reference check.

Equal Opportunity Statement

Shelter Movers is an equal-opportunity employer. We welcome applicants from all backgrounds without regard to age, colour, race, sex, religion or belief, national or ethnic origin, sexual orientation, gender identity or expression, marital status, family or parental status, genetic characteristics, or physical or mental disability.

We provide employment accommodation in accordance with provincial legislation. To request a reasonable accommodation, contact careers@sheltermovers.com

Job Type: Part-time

Salary: $27.47-$30.00 per hour