Date Posted
Category
Salary
Job type
Work model
Level
Location
Unfortunately, this job posting is expired.
Company

Fred VictorSee more

addressAddressToronto, ON
type Form of workContract
CategorySocial Care

Job description

Full job description
INTERNAL/EXTERNAL

Job Title: Warming Centre Support Worker

Position Type: Bargaining Unit, Relief, Contract – Until April 15, 2023
Number of Positions: 10-15

Rate: $21.77 per hour

Hours: Days, Evenings, Weekends

Supervisor: Senior Manager, Warming Centre

Posting Date: November 1, 2022

Application Deadline: Until Filled

Location: 55 John Street, Toronto

Why Fred Victor?

For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our mission

is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are

committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

The Warming Centre at Metro Hall will operate during Extreme Cold Weather alerts from November 15th 2022 to April 15th

2023. Serving approximately 45 clients plus pets, the centre will act as emergency shelter during the cold weather period.

Services will address immediate basic needs for food, sleep, community referrals and harm reduction services. The Warming

Centre Support Worker, will support with all relevant tasks relating to intake, client-support, service delivery, crisis

intervention, and referrals. The Warming Centre Support Worker will play a crucial role in monitoring the program space

when program management is off-site, and contacting on-call management in the event of crisis. The position will also

provide guidance and mentorship for peer trainees for day-to-day tasks, and communicate with program management and

the Peer Program Lead when peer trainees require extra support. The Warming Centre Support Worker will collaborate with

peer staff, the Peer Program Lead, and designate management staff to ensure the safe and efficient operations of the

warming centre.

Does this sound like work you want to be a part of?

We offer a collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make

a difference. With over 60 programs and services and more than 21 sites, there are lots of opportunities to grow your

career with us. Many members of the management team started in relief and front-line roles.

The position works in a Warming Centre Setting. The Metro Hall Warming Centre is a 24-hour facility. All applicants must

be willing to work with animals, and be proximate to animals. All employees must expect to be in potentially threatening

situations. These positions are emotionally challenging and at times physically demanding.

What You Will Do (Position Summary)

Process client intakes, transfers and support clients with daily needs
Record client notes, intake forms, and discharge plans in accordance to Toronto Shelter Standards and FVC’s

policies and procedures

Serving meals provided for warming centre visitors
Contact the on-call program manager in event of crises or emergencies
Debrief with previous and relieving shift team for consistency and efficiency of service for program visitors
Work closely with security staff in order to provide a coordinated and collaborative approach to potential crises
Show an understanding and commitment to harm reduction practices and principles
Distribution of harm reduction kits and stocking of harm reduction supplies

1

Provide on-floor guidance to Peer positions, creating an environment that supports and empowers peer trainees
to contribute meaningfully to the program

Monitoring capacity, and coordinating with staff to manage safe transportation to other warming centre sites
for visitors when site is at full capacity

Ensure COVID-19 health & safety measures are being adhered to
Direct visitors to relevant on-site services – including food, harm reduction supplies, lockers, washrooms, cots
Collaborate with peer staff, Peer Program Lead and Program Manager for all operations
Perform safety checks and building rounds
De-escalate and manage conflict with or among clients
Responsible for resolving client’s complaints when appropriate, including timely follow-up
Provide appropriate referrals, information and advocacy to other support services to assist visitors with supports

after the closure of the warming centre

Maintaining a log of activities at each centre, including staff on site, services provided including number of
visitors who were allowed inside the centres and those who were directed to an alternate room/space within

the warming centre, calls for medical attention and any unusual incidents

Use emergency building systems and follow fire procedures
Communicate and demonstrate appropriate professional boundaries with clients, staff, and community partners

and abide by all the Fred Victor Centre’s policies and procedures e.g. Anti-Harassment and Discrimination and
the Staff Code of Conduct

Work in accordance to the Ontario Occupational Health and Safety Act
Identify, intervene, and effectively deal with crisis and conflict situations
Deal with emergency situations as they arise
Perform administrative tasks such as communications, reports, finding and coordinating staff coverage,

information management of service statistics and client information as required

Participate in regular meetings and evaluations with Program Manager
Observe work related requirements such as punctuality, attending staff meetings, meeting deadlines and

working with or without direct support

Attend regular staff meetings, read emails, communicate effectively and support the team
Other duties as required

What You Bring to the Team (Qualifications):
Educational background in social services or human services including continuing education aimed at deepening
practice in working with vulnerable individuals.

Demonstrated experience providing individual support to clients who are homeless, living in poverty, dealing with
mental health issues, addictions, and/or social isolation, abuse, sexual orientation, history in the criminal justice

system, recent immigration, or who identify as LGBTQ2SA+, or have pets in their care.

Ability to work with and support peer trainees, with a strong basis of knowledge on peer work and values
Knowledge of shelter options within Toronto
Able to incorporate principles of anti-oppression and equity in responding to the service needs of homeless women
Extensive working knowledge of mental health issues and addictions, including demonstrated experience applying

harm reduction approaches

Demonstrated experience and ability to develop and maintain effective relationships with clients and partner
agencies. Extensive knowledge of community-based resources and supports

Literacy in Word, Windows, Excel, Outlook, and client database programs (SMIS and Pirouette)

What Sets You Apart:
Experience working with homeless individuals
Advanced decision making skills
Client Focused and demonstrated ability to follow policies, procedures, and adhere to legislation
Excellent communication skills
Training in First Aid and Crisis Prevention Intervention
Applied computer skills (MS word, excel, Outlook etc.)

2

Compensation and Benefits

For the Warming Centre Support Worker, Fred Victor offers an hourly rate of $21.77
Access to employee and family assistance plan

How You Can Apply

Send your resume and an email describing why you want to be part of the Fred Victor Team by to Leigh Hunter –
ets@fredvictor.org with Warming Centre Support Worker in the subject line.

A Police Record Check is required by the final candidate prior to hiring.

All candidates offered a position with Fred Victor must be fully vaccinated and provide proof of their vaccination as a

condition of employment. Fred Victor will comply with its Human Rights obligations and accommodate employees who are

legally entitled to accommodation.

Accessibility & Accommodation

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected,

and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants

who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of

sexual orientation and gender identities and have lived-experience

If you are a person with a disability and require accommodation and/or assistance during the application process, please

contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received relating

to accommodation requests will be treated with confidentiality.

3

Request

Microsoft Outlook, Communication skills, First Aid Certification, Microsoft Excel, Computer skills
Refer code: 1087656. Fred Victor - The previous day - 2023-01-31 14:10

Fred Victor

Toronto, ON
Jobs feed

Coop or Intern, Assurance (Private Enterprise Group) - January 2025

Bdo Canada

Langley, BC

USD 41,000.00 - 63,000.00 per year

Part-time Professor - Business - Accounting

Georgian College

Barrie, ON

USD 72.56 - 159.79

LSO OTHR 3 - Indigenous Relations Team Lead

Bc Public Service

Kamloops, BC

STO-RE 27R - Indigenous Relations Team Lead

Bc Public Service

Kamloops, BC

sales associate

Goodlife Fitness

Woodbridge, ON

$17.80HOUR hourly

Door Person

Marriott

Toronto, ON

Senior Business Analyst BCPRA

Phsa

Vancouver, BC

USD 72,445.00 - 104,139.00 per year

Finance & Accounting – Entry Level

State Street

Montreal, QC

Not disclosed

Summer Student, Accounting

Amacon

Vancouver, BC

USD 21.00 per hour

Share jobs with friends