Wireless Network Engineer

We are looking for Network Engineers with a wireless focus to work within our project delivery organization, applying your skills to provide design, staging, configuration, installation, testing and migration of LAN/WAN and Wireless solutions into our customer environments.

The role is positioned within a team of 3-4 members, working either as a Team Lead or as a team member (depending on experience), along with a Project Manager to deliver high value solutions. In some instances, the role could be positioned as a member of a customer's extended bench and work directly with the customer's technical team.

As a Value-Added Reseller (VAR), Charter delivers a wide range of technology solutions including routing and switching, data center, cloud, wireless and security. Partnering with several industry leading vendors, Charter solutions are diverse, flexible and deliver business outcomes for our customers. The candidate will have the opportunity to participate in a wide variety of activities, providing the candidate with opportunity for a high growth career and personal enrichment.

Skills Overview:
The role is focused on enterprise networking solutions, in the wireless and routing and switching space. While not all skills are mandatory, the candidate should come with a strong ability to learn and adapt quickly to as many of the following vendors and technology areas as possible.

Primary Areas of Focus:

• Wireless

o Ekahau RF Surveys and Design

o Cisco On-Prem Wireless

o Meraki Cloud Wireless

o Prime, DNAC and other wireless tools

Charter would require the candidate to possess, or become competent in the following:

• Juniper MIST
• Extreme AeroHive/Cloud IQ
• Routing and Switching

o Cisco Catalyst Switching

o Juniper EX/MX Switching

o Extreme ERS

o Cisco Routers (Integrated Services)

Additional Areas:

• NGFW Security: Cisco ASA/FTD/FMC, Juniper SRX, Meraki, Palo Alto
• Cloud: Microsoft 365, Azure, AWS
• Data Center: Cisco UCS/Nexus, Juniper QFX, NetApp, Veeam, VMware VCenter/ESXi
• Management Platforms: Cisco Prime/DNAC, Juniper Space, Extreme EMC
• Scripting and Automation: PowerShell, Ansible, Python

In addition to the above, the candidates should highlight any additional relevant technical skills that may be applicable to the Charter business.

Qualifications and Experience:

• 2+ year's previous hands-on technical experience with one or more technologies and vendors listed in the Skills section (previous).
• Proven experience providing technical design, deployment and support 802.11 wireless networks.
• Solid understanding of RF design and propagation principles, antennas, sources of interference and logical placement of APs.
• Demonstrated knowledge of wireless authentication and security including 802.1x PEAP and EAP-TLS and guest authentication methods.
• Competence in the assembly, racking and configuration of networking hardware.
• Demonstrated ability to obtain and hold industry certifications such as CCNA or CCNP. (Current certifications are not mandatory, but it is expected the candidate will obtain what is necessary as part of professional development.)

Essential Interpersonal Skills:

• Competent and professional written and oral communication skills, being able to read and write in English fluently.
• Ability to create technical documentation, both written and diagrammatical using tools such as Word, Power Point and Visio.
• Self-motivated; demonstrated ability to take initiative, effectively prioritize tasks and accomplish goals with minimal supervision.
• Authorized to work in Canada.

Working Environment

• Hybrid (remote and in the office when required)
• Overtime as required (cutovers, migrations, support)
• On-call (minimal)
• Travel – as projects require

Responsibilities:
Teamwork

• Work cooperatively within a team using Agile techniques (Kanban) to deliver multiple concurrent projects to Charter customers.
• Attend team huddles and be an active participant team planning activities.
• Bring subject matter expertise the team, mentoring junior members to enhance productivity and quality.
• Use provided workflow tools to reflect the current status of tasks, effort/labour etc.
• Execute on defined tasks and complete work within the timelines and effort estimates stated. Proactively communicate problems, blocks and/or any significant deviation from what is expected to the team and project manager in a clear, concise manner.
• Identify areas to create, improve and maintain Charter intellectual property in the form of configuration templates, testing guides and other tools that assist in allowing Charter to be efficient and deliver with high quality.
• Attend technical training sessions when required. Assist in the development of training material and deliver sessions to others, both in engineering and sales.
• Work collaboratively within the broader engineering team (pre-sales, architecture, support) to bring your skills to bear where and when they are required.

Project Delivery

• Be a capable and decisive leader in the delivery of quality projects, working with the project manager and customer stakeholders to ensure key success criteria are met.
• Attend and co-lead any/all necessary project meetings, providing accurate updates and status to the project team and customer as required.
• Successfully execute tasks in a diligent and efficient manner, by fully understanding the scope of the activity, communicating proactively any need for assistance or preparation.
• Plan, gather critical customer environment information, design and document solutions in a professional and coherent manner.
• Configure customer equipment, both at Charter labs or at customer site, using available templates and remote connectivity methods.
• Quality check your work, engaging the team to assist in QA activities. Provide QA to others within the team when asked.
• Engage in off-site and on-site integration/cutover/migration activities (after hours when necessary), representing Charter in a professional manner and communicating effectively with the customer and to the team during critical periods of the migration.
• Provide Day-1 support (on-site or off-site) post cutover/migration to ensure a smooth transition of the system(s) into production. Be an advocate for the customer, taking feedback to the team as well as to other internal stakeholders (sales, management), highlighting any concerns or issues raised.
• Work with the support team to transition successful migrations into project warranty period, providing context, documentation and support where required.
• Accurately and in a timely fashion, record your effort and associated notes against the defined task to allow for retrospective activities at the conclusion of projects.

Culture Building and Professional Development

• Engage deeply within the Charter company as a whole, becoming active in the company community and culture.
• Attend company town halls and events, focused on bringing people together and aligning to a single vision. Participate actively when appropriate.