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Job Description
Please note: This posting is for a 4-month Student Summer 2024 placement with a start date of May 6 2024, and end-date of August 30 2024. In order to be eligible for this 4-month Student position, you must either:
- Be returning to school after the work term end-date of August 2024; or
- If you are not returning back to school (i.e. are graduating in August 2024), you must require the work term as a mandatory component to in order to graduate successfully.
Please ensure that you meet these eligibility requirements before applying - candidates who apply but are found to be ineligible are not able to be considered.
What is the opportunity?
As a Claims Initiatives Specialist you will assist with the adjudication of disability claims by participating in Claims Initiatives in a team-oriented, multi-disciplinary environment. You will also be responsible for applying appropriate risk management strategies and delivering superior service to our clients.
What will you do?
Contribute to Claims Initiatives through:
- Client correspondence, conducting telephone personal contacts (TPC’s), emails
- Case load reassignments, and distributing follow-up reports to the claim’s specialists
- Updating all systems with caseload changes and follow-up dates
- Reviewing files for existing offsets and pursuing offsets, as required
- Recognize and investigate complex issues and escalate, when appropriate these issues to their Claims Consultant or Senior Manager
- Effectively manage multiple clients’ needs and internal job demands
- Duties as assigned
What will you need to succeed?
- Strong analytical and mathematical skills
- Ability to multitask and balance multiple goals and priorities according to deadlines
- Excellent oral and written communication skill
- Demonstrated ability to effectively deal with customers in a manner that is professional with a high degree of customer service
- Ability to effectively manage change
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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